Wells Fargo Bank

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Address: 112 N Catherine St, Terrell, TX 75160, USA

Phone: (972) 551-7610

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State: Texas

Zip Code: 75160

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Reviews

Wells Fargo should be ashamed to employ people like Florence & Crystal to deal with customer directly. I came in today to cash a payroll check. I was told they couldn't cash it because I didn't have an account there. I then made Florence aware that my employer banks with Wells Fargo as that was the name of the bank on the check. I provided 2 forms of Id and requested large bills. Florence proceeds as if she didn't hear me & counts my money.  I ask her again for larger bills. She says "I don't have any go down there and ask Crystal." I got my money & asked her which of the others tellers would that be because I don't know any of the tellers personally. She points her out & I go down & ask her if I could get some larger bills. She says "Do you have an acct with us." I tell her No. She says "Well I can't give you any change unless you have an acct with us. I then tell her Florence sent me down to ask because she just cashed my check & said she didn't have any large bills. She then tells me well no we don't have any large bills  its the 1st of the month & they go fast. At that point I just turned around & walked out when  I should have asked to speak with their supervisor because how is it that a bank doesn't have money & clearly the 31st of July is not the first of the month. That proved to me that they were lying & didn't really want to assist me. I'm new in the area & need a local bank & thought about opening an account but I see that my business is not welcome there. I will never come back. Thanks Florence & Crystal for the disservice.

 9 years ago (01-08-2017)

Love the personal bankers at the location. Frisky and D are beautiful ladies and very personable. Jerpaul is GREAT. He is very fashion forward, has a wonderful smile, and a unique personality. He is a gem that needs to remain here. If either of them leave, I will have to find another institution to ban with.

 9 years ago (20-07-2017)

You cannot trust these people they will take your money. They are taking 20% of my money away in fees. I was specifically told that there would not be any fees. I'm asking them to restore my money so I could close this account now and I will see what happens.

 9 years ago (17-08-2017)

Biggest joke of a branch ever didnt even have enough cash, to cash a payroll check, what a joke.

 9 years ago (24-04-2017)

There is a 24 hour atm absolve outside for you to drive through.

 9 years ago (12-07-2017)

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