Westbrook Service Corporation

Reviews, get directions and contact details for Westbrook Service Corporation

About

Electrical, Air Conditioning/Heating, Plumbing, Gas solutions for residential and business

Story

Since 1949, Westbrook has been delivering expert mechanical service solutions to thousands of customers in Central Florida. What makes us special is our people and their commitment to delivering exceptional service and excellent value across all of our trade capabilities including HVAC, plumbing, electrical and gas. We are one of the largest locally owned mechanical service operations in Central Florida providing preventative maintenance, emergency service, equipment replacement and new construction solutions. Our history of performance, diverse trade capabilities and depth of technical talent offer our customers operational efficiencies, integrated solutions and excellent support.

Take a look at the range of service expertise we provide and give us a call when we can help.
We are always open – 24/7 and are ready to respond to your needs.

Mission

To serve residential, commercial and construction customers in the Central Florida market with exceptional service, extraordinary competence and excellent value while delivering mechanical solutions that meet customer needs and exceed customer expectations.

Products

Air Conditioners: all brands such as Lennox, York, Bryant, Goodman, RUUD, Carrier, Trane, Amana, Rheem.
Plumbing: Rinnai, American Standard, Kohler, Bradford White, Delta, Jacuzzi, Moen, Price Pfister, Rheem, AO Smith, Insinkerator

Address: 1411 S Orange Blossom Trail, Orlando, FL 32805, USA

Phone: (407) 841-3310

Website

moc.lfkoorbtsew@ecivres

State: Florida

Zip Code: 32805

Update Info

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Reviews

I have never dealt with a less knowledge group of people in my entire life.  After replacing my entire A/C unit, I still have no A/C.  There is always another part that needs to be replaced.  I have paid for an entire new unit, and then replaced every major part to that new unit, and I still have no A/C.  

The last time they came out, I was told that my heating was broken and needed a $1000 part.  Mind you, it was 95 degrees outside and I called them because the cooling didn't work.  They really have no clue.

Even after having so many issues, they continue to send rookies to my house.  Whatever you do, stay away from this company.

 8 years ago (14-10-2017)

Got to work here through a temp agency for a couple days and the people are really nice!

 7 years ago (20-12-2017)

On Friday, Sept 29, our A/C stopped working so we called and they sent a guy in on Saturday Sept 30th  and he said that our top of the line A/C unit needed a new motor part.  They would order it as we are covered by our annual support contract.  That all went fine.  We got an email October 5th, Thursday, saying that motor was in.  Then, we fanned ourselves and patiently waited... and waited.... through the weekend.... Nobody contacted us to let us know when they were coming by to put it in.  By Tuesday, October 10th, we had still not heard, so I called them.  Even though the part was now in since last Thursday , we were not on the install schedule at all.  Whoops, somehow, we got missed.  Then, the nice lady says they are booked this week and can install it next Tuesday , the 17th, which would put us at 18 days without functional a/c.   The part that really annoyed me was that even though the part had come in, they didn't schedule us to have it installed.  Then, when I called them to check on the status, they didn't have us on the calendar at all.  They dropped the ball on this one, and when you drop the ball, you get a player in the game that makes up for it.  But no, I have to be without consistent A/C for 18 days.  I did ask to speak to the manager, but he's too busy to call me today and will hopefully call me in the morning. What's my recommendation?  I would say that if you don't need a/c right away once it breaks, then Westbrook is pretty good.   For folks like us that are on an annual contract, we get shafted.  They will  get it fixed but they aren't in any real hurry even when they are the ones that dropped the ball.  So today is Tuesday and they can't do it until next Tuesday even though they should have put us on the calendar when they ordered the part.   Heck!  Hurricane Irma only caused us to have no A/C for 2 days!  Sorry, but at this juncture, I cannot even bring myself to give West Brook even one star for service.  I did offer to hire an A/c Guy to do it, and send them a bill.  It appears they are so backed up that they can't handle the work ... and instead of hiring more a/c people, they just make us wait.  So, while
 I am waiting, I am doing the best thing I can thing... rating.... yes, waiting and rating...

 8 years ago (10-10-2017)

Had a leaking disposal and Charles Plemmons did a great job.  Found an additional problem that I was unaware of and spent extra time to ensure job done correctly.  Will definitely use again!

 8 years ago (18-04-2017)

Overall good service.  Total house repipe on a 1924 historic home.  Our service technician, Dante, was spectacular and would recommend him to anyone getting a repiping.  We have an older house so some challenges with that.  The main line hook up was rushed.  The last day, Dante showed up early but unfortunately no one was with him to support completion of the project.  He finally received support around noon and I believe there was a rush to finish the job.  The team finished very late (10 pm) and one of the other technicians did not crimp the main line causing a blow out and siphoning dirt back into the house lines.  A huge mess and some of the pipes had to be redone due to dirt in the lines.  I expect better from Westbrook and they normally have exceeded my expectations - I was disappointed in this job - other than the professionalism that Dante displayed throughout.

 8 years ago (20-03-2017)

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