Western Dental & Orthodontics

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Address: 4100 S El Camino Real, San Mateo, CA 94403, USA

Phone: (650) 235-1476

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State: California

Zip Code: 94403

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Reviews

I would not recommend this place to my worse enemy. Service is mediocre at best and you have to wait forever to be seen.   They sent me to collections after providing insurance information.  I have contacted the main Western Dental.  They confirmed they have the insurance information and still they sent me to collections. I have been fighting with them for over a year.  Corporate told me I had to resolve it with the San Mateo office. Seems there is never a manager when I go.  Avoid this place like the plague!

 8 years ago (24-07-2017)

Don't go to this western dental)! Horrible customer service. I got care credit and the charged thing that should have not been charged. I have been trying to get them to fix this for the past 3 months. The ")manager" Joanna is the worse. I have been calling leaving messages for her to call me. She never is available land never returns my calls. Im finally had enough that I had to come down her to try to talk to Her! Discount on dental services yeah right.

 8 years ago (05-08-2017)

I wouldn't say they are bad as people or practitioners but very and I mean VERY POORLY MANAGED!
My overall experience is not a pleasant one.

Staff: friendly as you would expect however they are not very good at clearfiying the financial details, you have to ask and confirm, my advice is read the paper they provide before doing anything. 

Punctuality: OMG... if you have a movie queued up for this week then this is your chance to see it, whether you came 30 min early or on time YOU WILL ALWAYS WAIT 2 EXTRA HOURS! 1 hour to be seated inside and another for someone to examine you, and I'm not exaggerating (2 hours means 2 hours).

Facility: the waiting room is not bad but not enough leg room if someone wanted to pass through, on the inside everything is open to everything, the place is not as clean as it should be; Witnessed on several occasions, the AC is on high so it gets a bit cold inside, I recommend wearing something heavier than usual.

Service: overall the quality is good, some of the nurses look lost or confused but nothing major maybe a couple of extra x-ray pictures that's all, the orthodontist are very experienced, they explain everything in a professional manner however; not to sound sexist but the male orthodontist tend to rush their work compared to females so I always prefer to been seen by a female orthodontist. 

My recommendation: I would avoid it unless you have a movie you have been meaning to watch and can spare the EXTRA 2 hours.

P.s: nickelodeon is always on the tele! And don't forget to bring a sweater. 

 8 years ago (18-08-2017)

This place takes to long. They said I had to wait 40 minutes to an hour! Unbelievable it is not my fault that they have a lot of customers can't they be well in time! 

 8 years ago (18-07-2017)

This place sucks give it zero stars run away from this place do you not get dentures here it tastes like PVC piping in your mouth disgusting place should we shut down they started rootcanal and they said they did not  know how to finish it had to go to another dentist to get it finished he said I did not need rootcanal just deep cleaning he had to fill in all the hole  should be put out of business

 8 years ago (10-09-2017)

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Western Dental & Orthodontics

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