WESTERN EXPRESS

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Address: 2912 Ritchie Rd, District Heights, MD 20747, USA

Phone: (240) 681-1128

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State: Maryland

Zip Code: 20747

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Reviews

Honest, courteous, trustworthy, fair-priced; would use again

Move from Maryland to Florida: Choosing a moving company was difficult since every company has both 5 and 1 star reviews, so we were nervous choosing Western Express. I am happy to report that I highly recommend Western Express. The whole team is Intelligent, totally organized including writing a detailed inventory, careful custom packing, attention to details, great teamwork, and an added plus, the most pleasant, friendly, yet totally polite and professional crew. 

Crew phoned 90 minutes before arrival, and were 30 min earlier than appointment, which is always better than being several hours late!  I thought the price was comparable with PODS without having to find movers at each end. The price did not change from the original accurate estimate.

And don't let me forget to mention sales rep extraordinaire Oscar who seemed to have the customers' interest forefront, never oversold or falsely promised when we were comparing other companies, patiently explained the details, and accurately estimated the weight of our boxes and furniture. James in the office was warm and responsive to my many questions and particular situation of moving and insuring artwork. The packing crew were just terrific, smart and careful. 

Delivery was 2 days later than requested, but I am keeping the 5 star rating, because this is often the case, and it wasn't 10 days late, was within my acceptable range, and the communication about the delayed arrival was acceptable. They were able to deliver during the 8am-3pm requirement of property manager. They never left me doubting my possessions would arrive. Everything arrived in good condition. I will be using Western Express for my next move.

 7 years ago (15-09-2017)

I wish i could give ZERO stars. They are crooks. Not only did the refuse to pay employees they have felons working for them and they have high security military goods in the possession of criminals. They also knowingly hire illegal immigrants to handle state department items with secured information. They have zero security at there building leaving military good unsecured and the employees they have have stolen goods and were REHIRED because they needed people to help out. Unbelievable how they do business. The owner Chris is an extremely unprofessional man who values money more than quality and stole from an employee by refusing to pay for work rendered.  They had a lapse and didnt pay there workers compensation and an employee was hurt in the job which is now pending in litigation. They wont pay his medical bills and the state of maryland has already fined them for noncompliance. We had to resort to getting with the labor board and state commission as well as states attorney who is in the process of hitting them big for noncompliant workers comp. This is the most unprofessional company I've ever seen. I wouldn't recommend them to anyone. Your items run the risk of being stolen and personal information in the hands of documented criminal. RUNNNNNNNN

 7 years ago (25-08-2017)

Worst movers I have ever dealt with.  I have moved multiple times and they broke more stuff then all the others combined.  They absolutely will not return to get the trash/debris which every other mover has done.  Twice I have taken off work to meet them and they don't show up. DO NOT HIRE THIS COMPANY!!!!

 8 years ago (22-06-2017)

Been in the military 24 years moved several times. The worst movers I have ever experienced.  They showed up late and always had an excuse all four days that I had to deal with them.  They packed everything up and didn't label it so 99 percent of it ended up in the garage piled up to the ceiling.  All the furniture was taken apart and for some reason they lost the bolts, I'm sure it was a cover up to so they didn't have to put it together.  I have pictures I posted on Facebook if anyone wants to see the mess they left me.  The sad thing is as a curtesy we fed them all and four days and supplied water.. last time I ever do that for any moving company.  I'm still unpacking the mess they left I will be sure to make sure TMO for the military hears about this and gets them off the contract list because lots of my military friends had the same results. DO NOT USE THESE GUYS EVEN IF THEY SAY THEY WILL DO IT FOR FREE!

 8 years ago (10-07-2017)

Don't ever use this company. Hired them on May 20th for June 28th and gave them my credit card number. We did all the confirmation emailing and calling on Monday June 26th. I did all the packing and was all ready for them at around noon and the waiting game began.  They were suppose to come in between 1 and 2.... at 2:45 I called James, the sales person, few times on the same number that I talked to him on before, NO ANSWER. Finally called the company and the dispatcher kept connecting me to this bogus number with full mailbox. She did that FIVE TIMES... i finally asked her not to do that anymore as soon as she picked up. I then FINALY talked to another person, and he said that earliest time they can move me is July 1st..... WHAT????? I have to move out by then in order not to be charged for another months rent. How can I pay rents for two apartments? He was very unapologetic and careless telling me that they are moving government offices at this time and James didn't know about the dates and I must change my date to July 1st. As if I don't have anything else to do, just to sit around my old place surrounded by boxes and bags. I asked him if this is how the sales people communicate with the dispatchers and he answered : "NOT REALLY" These people are bunch of croocks who has no regards for others. If next door pays them a penny more, they are sold and could care less about their contracts or promises. If you don't want to sit around watching your whole life in boxes, if you don't have lots of days and time offs from work, if you don't want to end up in a hotel for few nights, cause u don't have a bed to sleep on while paying for TWO APARTMENTS, DO NOT USE THESE PEOPLE......

 8 years ago (29-06-2017)

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