White Castle

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Address: 846 Empire Blvd , Brooklyn 11213, NY, US

Phone: (718) 756-3377

State: NY

City: Brooklyn

Zip Code: 11213

Opening Hours

Monday: 10:00-15:00
Tuesday: 10:00-15:00
Wednesday: 10:00-15:00
Thursday: 10:00-17:45
Friday: 10:00-17:45
Saturday: 06:00-03:00
Sunday: 10:00-03:00

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Reviews

DO NOT GET YOUR FOOD DELIVERED FROM THIS PARTICULAR STORE BECAUSE YOU WILL NEVER GET YOUR ORDER CORRECT! SOMETHING WILL ALWAYS BE MISSING. ITS BETTER YOU GO IN PERSON. HORRIBLE SERVICE!

White castle the place where I have cheese burgers for breakfast. The breakfast of champions. Ok, maybe not. Regardless I heard that they had a beef brisket sandwich and I had to try it out. It's actually pretty good see picture below Customer service is good and they have a drive through window. Even though they say that they are open 24 hours on the sign they are not. I got there at 7:30 am and they were closed. Don't bother calling them to see if they are open no one answers the phone. You can now dine in again.

Service sucks they don't know how to treat people.  And you are going to have to wait like 45 minutes for your food amd that's at the store in person smh...Food: 4/5

Place is empty and been here for more than 20min waiting lot of staff but really slow service, not friendly or service at all. Need more training and sense of urgency, timing must be important as well as customer service...Food: 2/5

Ok burgers are sloppily made, but whatever fine thats not why im upset. The mozzarella sticks 5 i ordered came with 3  of them HOLLOW, straight up no cheese just crust, unacceptable!!! Do better white castle, you are one of the few in brooklyn, you need to represent our beloved white castle better. By the way my order was delivered in a wet paper bag was not raining, my guess is the steaming food soaked the paper bag and the plastic outside bag kept all that moisture. Get it together!!!

Such horrible service, Ordered over $150 dollars worth of food to be delivered and after 1.5 hours not only did I not get my food but the manager refuse to speak to me as too why my food cannot be made. Extremely horrible service.Food: 2/5

It’s fast food but takes high diner preparation time ‍ l really examined this time , there were 6 staff on floor so it seemed enough personel. So why food preparation is always 20+ minutes ? You need ‘mise an place’ here . Whoever manager there , Don’t do nothing just follow they have enough fries, burger breads , cheese etc . Let them make ready before customer arrives if needed . Please don’t forget YOU F FAST FOOD restaurant not a DINER . Don’t steal people’s time or they will find faster ones !

This used to be a great location. My last visit here was terrible. It's hit or miss. You never know what type of service you going to get when you go to this location. Some visits are great some are terrible. I'm not going to go into detail because it's really too much to typeFood: 3/5

This was the worst experience I have had at a White Castle. I will not be returning nor will I be ordering from this location ever again. The service was disgusting. As someone who worked in fast food even I know to check my attitude, especially for the area this location is in. The fact that I spent my whole break waiting on 10 sliders is outlandish and then an extra 10 minutes just to get a water is horrible please hire new people with better attitudes. The responses I received and even being ignored is crazy and sad in so many ways. Please do better!

This is the one on my way home all the time but it’s always trashed and the employees are young and just need some customer service skills but other than that it’s White Castle.Food: 4/5

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