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Whitehead Hancock Plumbing, Heating & Air Conditioning

  1. Kentucky
  2. Kentucky Plumber

Reviews, get directions and contact details for Whitehead Hancock Plumbing, Heating & Air Conditioning

Address: 417 W 2nd St, Frankfort, KY 40601, USA
Phone: (502) 227-2213
State: Kentucky
City: Frankfort
Zip Code: 40601


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Once again it was Whitehead Hancock to the rescue. On Sunday morning, Kelly quickly fixed the problem in the basement. No water worries with them as my plumber.
7 years ago (12-03-2018)
I love the service I get from Whitehead and Hancock! Always prompt, pleasant and very professional! Had a plumbing emergency on a Saturday morning. Called and someone was at my house within 30 minutes! If you need a plumber don’t hesitate to call Whitehead and Hancock!!
7 years ago (17-02-2018)
I too wish it were possible to give zero stars. I will never do business with this company again and do not recommend them to anyone else. They were to install a new hot water heater in my home. When the installers arrived, I noticed the tank was damaged. It clearly had been dropped at some point, but the installers tried to assure me that the damage was only to the exterior, and the hot water heater would work properly. I then asked if the price of the heater could be reduced since it was damaged. They spoke with someone named Joe who told them they could take $25 off the price, or they would install another heater the next day. I called the office and told the receptionist that was not acceptable, nor could I take another day off work. She said she would have the owner call me. The owner then called the installers, not me, and told them to take $50 off. I called the office back because the owner was supposed to call me, not his installers. When he finally did call, he was extremely rude. He reiterated that my choices were to take the heater as is with $50 off, or have another installed the next morning. I asked him whether he knew the hot water heater would work properly, and he stated he did not know. I then asked for an additional 6 months of warranty coverage which he refused. He informed me that it was my responsibility as a homeowner to take care of my home. Seriously??? Isn't that what I was attempting to do? What about a business owner's responsibility to deliver undamaged products to customers? I did not feel I had any choice other than take the damaged heater (with $50 off) because my current heater was leaking hot water driving up both my water and gas bills and could not miss another day of work. I will NEVER again do business with this company.
8 years ago (04-09-2017)
Had me waist my time driving to a rental property in Frankfort for a quote only to tell me they will contact me with a quote . It has been more than a week since and when I call they just give me the run around and say we will have someone call me right back and never return phone calls . I guess they do not want new business
7 years ago (12-03-2018)
Excellent Service. They came out and did the repairs, help prevent a repeated issue and have followed up to make sure that we were OK. I would definitely recommend them for any plumbing needs.
7 years ago (03-01-2018)
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