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'Wichcraft - Flatiron

  1. New York
  2. New York Meal Takeaway

Reviews, get directions and contact details for 'Wichcraft - Flatiron

Address: 11 E 20th St, New York, NY 10003, USA
Phone: (212) 780-0577
State: New York
Zip Code: 10003


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
A cafe lacks consistent food quality and professional service. I have been there more than five times. Their toasted bagel is usually very good, but one time I was surprised that they served me an obviously under-backed bagel which still tastes pretty awful even after toasting. Also, the poor coordination among the service crew members results in frequent long waiting and serving wrong items. The cashier working there seems to be pretty absent-minded, since there frequently mess up the order with wrong item or miss our items I ordered. One time I saw a clerk carrying my toasted bagel under her armpit walking upstairs to serve me. I totally lost my appetite eating there. Visited there on 9/26/2017 and was very surprised the place was as hot as a steamer. I did not see any signs explaining what happened, so I asked the cashier whether there's no air conditioning there. The cashier simply said "no" and did not explain further or apology for the extremely discomfort condition there. I was concerned the high temperature there may cause foot safety issues, so I left.
8 years ago (26-09-2017)
Terrible customer service and unfriendly to families. I had just bought $30 worth of food and was there with my two year old son. He was very hungry and begging for snacks, I saw they had some very small packages of oyster crackers and asked if my son could have them as it was taking a while to get my food. I was told I would have to buy them as they only came with soup, although I had just bought three sandwiches. I can't imagine how much they could even charge for them.. 0.50. Seems ridiculous to be so strict with a crying two year old - complete lack of common sense.
8 years ago (22-11-2017)
I eat there once a week. Their soup and half sandwich for a tenner is delicious and uses qulity ingredients. Staff is sharp, polite and efficient. Well worth it AND sorta charming too.
8 years ago (19-07-2017)
I've been here quite a few times now and although the food and service is as expected during weekdays, the story goes south on the weekend. During my last visit both a salad and sandwich were sloppily assembled. The salad had way too much salmon and no where near enough arugula greens. I know that's not something people complain about but this was a ridiculously wrong balance. The sandwich was also mostly bread and few of any of the primary ingredients. This has only happened to me at this specific location, so I will not be returning here.
8 years ago (12-04-2017)
Waited 15 minutes for a simple egg sandwich. 4 people working counter and only a few other customers in the store. Had to leave and forfeit my cash to not be late to a meeting. It didn't look like they'd even started to prepare my order. Won't return - food looked decent but the service was unfortunately not put together.
8 years ago (24-03-2017)
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