Willow Knolls Family Dental

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About

Willow Knolls Family Dental is a hometown dental practice located in Peoria, IL specializing in comprehensive dentistry for the entire family. Our practice places a premium on excellent service, quality care and patient convenience.

Story

With an emphasis on lifetime preventative care in Peoria, IL, we offer a full range of dental services to meet the individual needs and preferences of each patient. From routine cleanings, to complete smile makeovers, we utilize the latest dental techniques to give our patients the most up-to date service.

Address: 7310 N Villa Lake Dr Suite B, Peoria, IL 61614, USA

Phone: (309) 691-9072

Website

moc.eraclatneddnaltraeh@dfsllonkwolliw

State: Illinois

Zip Code: 61614

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 2:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I had my first appointment at this office with Amanda Belk and Dr. Patel. They were both stellar. They were so professional yet kind and helpful. They educated me on dental care in a way that made a lot of sense to me. They were thorough.. they also helped me with a financial plan! This office is 5 star and I would recommend it to everyone.

 7 years ago (28-12-2017)

I can not say enough nice things about this office!! The office staff are so friendly and helpful!  The office has ran on time for all my appts, no long wait ever!!  Amanda is my Dental Hygienist and she is so polite and always let's me know what she is doing and when.  She also recommends the best flavors for the cleanings/fluoride!!  Dr. Patel is also wonderful and very educational!  I also just had a baby and the office staff helped keep an eye on her during my latest appt.  Overall, I have recommended this office to all my family and will continue to!  Multiple members have switched to this office and have been very pleased with the services!  If you are considering this office just make the change!!!!

 7 years ago (28-12-2017)

A warning to all clients that they need to pay close attention to the billing practices of Willow Knolls Family Dental.  They lost a payment in their system that I made in December of last year.  In February or March they started sending me invoices for this same amount due, I contacted them saying this payment had been made and told them the transaction details.  They continued to argue with me that they searched their system and had no record of any payment.  I went as far as to conference in a representative from my Health Spending Account vendor to tell them directly that this payment had been taken out of my account and on which date, they continued to tell me they would review with their accountant and that I would get a return call.  A return call I never got.

Fast forward to December and I receive a collection letter.  I had to involve an attorney who provided the exact same information I had previously provided.  This time they must have taken me seriously because now they were able to find the missing transaction, somehow they were looking on the wrong day last December despite multiple previous attempts telling them exactly which day to look for my payment.  They were very apologetic about the mistake that was entirely theirs, but after a YEAR of going back and forth with them all over a balance of less than $60 it's inexcusable.

Long story short, whoever is handling their billing is inept and customer service is sub-par.  I spent hours myself trying to get them to research the payment I made, it wasn't until involving an attorney did they do their due diligence and found the payment I made a year ago.

I cannot recommend their services to anyone.

 7 years ago (28-12-2017)

I can't say enough great things about Dr. Patel and her staff.  First and foremost, they care about you.  They are genuinely good people who want the best for you and your health.  I was not a fan of getting my wisdom teeth out.  They walked me through the process, helping calm my nerves and making it as pleasant a procedure as possible.  So thankful for all of them!  Top notch!

 7 years ago (06-10-2017)

Best Dentist office I have ever been 2... Very friendly and understanding Staff..

 7 years ago (28-12-2017)

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