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Wilson & Kratzer Mortuaries Chapel of the Mission Bells

  1. California
  2. Pinole Funeral Home

Reviews, get directions and contact details for Wilson & Kratzer Mortuaries Chapel of the Mission Bells

Address: 13644 San Pablo Ave, San Pablo, CA 94806, USA
Phone: (510) 232-6552
State: California
Zip Code: 94806


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Reviews
In over 30 years of ministry and conducted 100' s of funerals I have never seen such poor, unprofessional services as we experiences at this funeral home. Loved one set up and paid for his funeral including casket over 25 years ago, yet at his passing we contacted this funeral home. Gave them the date and time of graveside. Family flew in from I'd as well as drive many miles only to be told we have no service scheduled. I was told that it was up to us to contact the cemetery and schedule this. This was never shared with us and that the funeral home had nothing to do with the burial. I contacted Rolling Hills, explained my problem and they too were surprised and said they work with funeral homes all the time and they never heard of this. So, instead of the burial being on Sat. we had to wait until Tuesday. Including those who flew in or drove had to wait because of the incompetence of this funeral home and the director. If you truly want to lay to rest your loved one, find another funeral home.- Larry Green, Idaho
8 years ago (02-10-2017)
I received the best service from Barbara and her staff. I called her on her off day (answering service connected me) because I suddenly received a call that needed to pick up the casket with thee body in at the airport. She made the arrangements for pick up and it was done. It was done last minute. She also made it possible for me to pay for the services when I told her I had a budget. She worked with me. Barbara and her team are very professional , flexible and work with a great deal of urgency They always returned my call and was very curteous.. I definetly would recommend this funeral home.
10 years ago (29-07-2015)
I am very upset with there way of doing business! They are very phoney. I would have liked to get a phone call back from the one in charge (Barbara), she blew me off after she got the information she needed to get her money! Such a load of BS! IS all that comes out of there mouths!
13 years ago (13-01-2013)
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