Yucca Valley Ford Center

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About

Yucca Valley Ford Center is proud to be your premier Ford dealership in the area. We strive to make your experience an exceptional one.

Story

Welcome to Yucca Valley Ford Center! Located in Yucca valley, CA, Yucca Valley Ford Center is committed to providing exceptional Customer Service. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.

Address: 57927 Twentynine Palms Highway, Yucca Valley, CA 92284, USA

Phone: (760) 365-2353

Website

moc.loa@tjreehcs

State: California

City: Yucca Valley

Zip Code: 92284

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

Please do not take your vehicle here. The mechanics took something from our car that was hidden, valued at $80. We’ve only lived in Cali for 9 months and have taken our car there 4 times. This last time however they told us that we had an oil leak in the front cover gasket. The service desk guy told my husband it’s be $500. Then he said $700 on a later date. Then changed it yet again to $1200. When we asked for an email with itemized prices for what parts were needed, the guy couldn’t even follow that direction and sent an email just saying it’d be $1200 plus tax. We decided to take it to a local shop, where they looked at it and said there was no leakage that the engine was dry. We almost let this dealership take our car just to have it sit in the lot and pay $1300.  These guys do Mickey Mouse jobs so that you have to bring your car back and/or make up problems with your car that don’t exist. If you call them to get something done don’t hold your breath. They are outright liars and super greedy. I’m so glad we are moving out of this area. Do not take your car here unless it’s recall related!

 9 years ago (21-03-2018)

Worst dealership I’ve ever been to. I scheduled a car for a recall and oil change just to find out that they don’t do recalls on the weekends. So I’ll have to schedule another day of my life to get their mistake fixed. Second thing, I got a flat in my truck and there is 1 tire place in 60 miles outside of this dealership. Took my truck in and they said they have to schedule me for 2 weeks down the road. Understandable but the service manager was incredibly rude. I purchased roadside assistance and road hazard for the truck. “We don’t honor that because we are a privately owned dealership.” If you want to be treated like a child then this is your place. I feel bad for service members who have no were else do go without driving 90 miles to another dealership.

 8 years ago (30-03-2018)

I want to be clear right from the start. I love the vehicle I bought from these folks, and Keith, the salesman I worked with was awesome, courteous, and knew a great deal about cars. That is where this good review ends.

Quite simply, this dealership is shady and lazy. Instead of actually working with me on price and payments, they instead sent hard credit inquiries to every lender they could think of, hoping that one would offer me an attractive rate. After my purchase, I received letters from almost 20 different credit unions and lenders. As an aside, I have excellent credit, or at least I did until these guys got a hold of my information. 

To add insult to injury, when I went in to complete the sale with Keith, he was late getting to our appointment, and another salesman stole our sale from him. This right here is what worries me. If the dealership is fostering a company culture which encourages such practices and unethical behavior between employees, how do they view and treat the customer? I am not taking any of my vehicles to their service center, and if I'm in the market for another car, I will go literally anywhere else. 

Car dealerships like this are exactly why people deem car salesmen untrustworthy. Sadly, as this dealership is the only one in town, I doubt they will ever be hurting for business, particularly as there is a military base close by. The only advice I can give to locals looking for a car is to drive down the hill. You'll have more options, better prices, and a sales force that doesn't actively (and transparently) poach sales opportunities and spam lenders. 

Do not reward bad businesses with good money, if you buy from Yucca Valley Center, that's exactly what you're doing.

 9 years ago (17-01-2018)

We received a recall notice from Ford in July 2017. We took our car in to have it fixed and we were told they only have a temporary fix at the time but as soon as the permant part came in they would call us. We called a few months after that to see when the ETA of the part was and they said they had no record of that being ordered but they were ording it right now. We called back again a few more months later and told the same thing. We are now in May 2018 and we called again and were told they never ordered the part but that they were ording it today and that it would be here by early next week at the latest. Horrible customer service. What a joke.

 8 years ago (15-05-2018)

Service Shop sucks... brought my car in for normal services they told me to drop my car off and it would be ready in 3 hours. Once i came back to pick my vehicle up they had cracked my windshield.. and said they weren’t liable for the damage done!!

 8 years ago (23-04-2018)

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