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Zales

  1. Louisiana
  2. Louisiana Jewelry Store

Reviews, get directions and contact details for Zales

Story

Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 462 W Prien Lake Rd, Lake Charles, LA 70601, USA
Phone: (337) 478-9261
State: Louisiana
Zip Code: 70601


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews
My husband purchased this lovely classic style ring for me in February 2015. He bought the ring during a good sale and managed to get the ring at 30% off online. Within 2 weeks a center diamond fell out for the first time. (yes, there were more times.) So whenever the ring broke I contacted customer service and they said that I could either receive a refund OR fix the ring and add a free diamond warranty. I went ahead and got the ring repaired (because I loved it and was told it was a fluke) and 6 weeks later I had my ring again. 2 months later the ring broke again! 6 weeks later I got it back. A few months later a diamond fell out AGAIN. 7 times in total over the course of 30 months my ring had a center diamond fall out. 6 weeks without my ring each time. I finally had ENOUGH and contacted customer support. It took a month of calling and talking to different representatives to finally get somewhat of a resolution. They said they'd replace my ring with another but only for the value of the purchase and not for the value of the ring. So yesterday I got to pick out a cheaper, smaller ring to replace the prettier, more expensive ring my husband bought me. The lady helping me tried to convince me that the new ring was better and had more CT. weight and better quality but I'm left feeling really sad. My initial ring was a set and my new one isn't. The initial ring was completely my style and this one isn't. And to add insult to injury... I just found out that the ring my husband purchased is valued higher than what the replacement ring is valued at. So Zales will be taking my ring back, fixing it and reselling it while giving me a cheaper ring that I don't like nearly as much. I feel completely jipped... and sad.
8 years ago (20-09-2017)
My husband bought my engagement ring here. Most beautiful ring I've ever seen. I never take my ring off for anything and it gets banged around and dirty alot and I've not had any issues with the ring what so ever. We have had nothing but a wonderful experience every time we have been in. Rather it be having my ring cleaned or for the purchase of something else. Very friendly, knowledgeable and helpful staff. Would recommend them to anyone!
8 years ago (25-10-2017)
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