Zales

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Story

Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 1043 Green Acres Rd S, Valley Stream, NY 11581, USA

Phone: (516) 825-3718

Website

State: New York

Zip Code: 11581

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Reviews

I dropped ring off to get inspected and cleaned just to find out that it was chipped. Then, they are claiming i never took it for inspections, when i did take it every 6 months! so now they want me to pay almost 5000 dollars for a diamond on my ring and will refuse to cover it since THEY did not put any inspections in the computer. Everyone is rude and disrespectful in this ghetto location! No one uses the computer, they just take your ring and supposedly you get it back and its supposed to be fine. Its not my fault they dont computerize inspections and dont sign off on the papers. This is ridiculous and i need my ring fixed. Rude employees, rude manager, rude service.

 8 years ago (26-09-2017)

I dropped off my ring to be cleaned/inspected. It was supposed to be ready on the 19th but I didn't receive a call so I decided to call the store to see if it was ready. When I called the lady who answered the phone was so rude and said in a snaky tone oh if you didn't receive a call it's not ready. I said well they said it would be ready by the 19 and if you could please check to see if it is. Lo and behold it was ready! She acted like I was inconveniencing her by having her check for me! This location has the rudest customer service reps!

 9 years ago (20-05-2016)

DO not I repeat DO NOT purchase what will most likely b your lifetime memories from this store. The Manager (Mal white mid 30's) has no customer service skills. I purchased a bridal set and have yet to reciev a call about my ring-my wife ring was ready but not mine-least to say our ceremony was one ring short!!!

 9 years ago (24-04-2016)

I choose Zales to give a birthday gift to my mother, a mother ring with all of her children's birthstones. Its something she always said she wanted therefore when it came time to get it for her My sister and I tried to set it up nice and make it special. I called the the morning I was ready to go and order it from the store, because I knew she wouldn't be able to leave the store with a ring we had to get it customized to order. However we wanted her to go to the store get her finger sized, pick out the ring type setting and stone setting as well. When i called the lady said "oh I've never done an order for a mother ring so i don't know how it works i know we have a book but I'm not sure". I asked well if we come to the store is there something where she can see her options and pick one out to order she said yes you can come in. I assured her that this is for my mothers birthday and i want it to be special so may you have it ready to look at our options? she said yes. My experience at Zales the diamond store at green acres mall was horrible. We didn't tell our mom she was getting the ring until we were in front of the store like surprise you get to pick out your mother ring today ! She was so shocked and happy when I walked into the store the lady asks if we need help and I said yes I called earliar inquiring about the mother ring we are ready to look at our options. The lady went behind the counter and started flipping through the book for about 10 min when i asked whats wrong she says iv never ordered it before we have to ask my manager. This got me angry because my mother is standing there waiting to do what we just surprised her with and she was not able to. The manager came from the back room or wherever and looked in the book the same way looking dumbfounded. I was so angry and  complained about what was going on. At the end of the experience, after the manager got on the website and showed us what my sister and i were doing online while doing our research. We said this is sooo disappointing and we left. We ended up ordering from Kay jewelers instead. If a store is going to have such a wide selection of mother rings to choose from there should be a better way to accommodate what they offer. My first and last time trying to purchase anything from Zales. The manager and all of her staff need to go to training about customer service. And you won't believe the first lady who i spoke to and who tried to help us had the nerve to give us attitude on top of everything else before we left. 

 11 years ago (13-07-2014)

Loved Zales. My girlfriend is an employee here and the prices and merchandise are awesome.

 13 years ago (19-07-2012)

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Reviews, get directions and contact details for Zales

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