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Reviews, get directions and contact details for Zena Sushi

Zena Sushi
Address: 1101 Melbourne Rd Ste 6210 , Hurst 76053, TX, US
Phone: (817) 284-2626
State: TX
City: Hurst
Zip Code: 76053


Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 11:00-22:30
Saturday: 11:00-22:30
Sunday: 12:00-21:30


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Reviews
My experience in one sentence... mediocre food, shady management. I normally love Zena. It's my first choice whenever I'm in town, and I've enjoyed delicious sushi from there on multiple occasions. That said, I've had several unfortunate run-ins with Zena management recently, all of which have left me feeling unhappy, underserved, and unvalued. The most notable instance of poor customer service was when I ordered takeout a few weeks ago, and the server rung in the wrong sushi combo. Once I got home and noticed, I immediately called up to the store... only to be told that the chef had left early for the night and that I needed to call back tomorrow. I couldn't even eat what I had received due to an allergy — something I had told the waiter about when ordering. When I came back the next day to have my food remade, the manager informed me that they "would not be doing this in the future." I'm not even sure what she was referring to considering it was their mistake, and it was really jarring to be patronized for something so outside of my control. Another notable instance was tonight, when I ordered Sushi Combo F — five pieces of salmon sushi, with a salmon avocado roll to boot. On the menu, the salmon avocado roll is the same price as the cream cheese roll, and the only difference between the two is that the cream cheese roll has... well, cream cheese. When I asked if I could substitute one for the other, however, I was met with a very abrupt "no" from the manager in the background. The waiter then informed me that they did not offer substitutions on the sushi combos... though when I asked if I could modify the roll to add cream cheese effectively making the salmon avocado roll a cream cheese roll they were happy to do so for a fee. Why charge me more for something you sell at the same price? And, beyond that, why be so rude about it? Regarding substitutions, I'd like to also note that I've asked about substituting out two pieces of shrimp sushi included in ALL variety sushi combos due to a shellfish allergy... and was met with similar resistance. To top if off, we found TWO pieces of hair in my food tonight, and each of my partner's avocado rolls included several pieces with ZERO avocado. That's like, all the roll is. Being frank, I'm extraordinarily saddened by the fact that this once-great establishment seems to now disappoint me every time. When you double down on your behavior to the extent that I don't even feel safe or comfortable enough to speak to management — maybe it's time to listen and change. Good luck! After years of loyalty, I won't be returning.
By far my favorite sushi restaurant in DFW! I absolutely crave their Ebi Ebi roll. You can’t go wrong with anything you order from here!
We love here. They have really fresh salmon. My kids enjoy their California roll, sushi burrito, and shrimp tempura roll. Staffs are nice. We would like to visit again.
Our favorite sushi place ever! It is a bit on the small side but great ambiance. Friendly staff and amazing chefs. If you like crawfish I definitely recommend the Louisiana Cajun or the Volcano.
Excellent, prompt service! The sushi is DELICIOUS and fresh! 10/10
This is the best sushi and fried dumplings I've ever had! Even doing take-out the food is still delicious, and not weird or soggy. Would 100% recommend.Food: 5/5
Friendly staff. Good prices. Amazing food. Mango rolls were well crafted and tasty.Food: 5/5
This place was amazing for my first time having sushi. The lady server we had with the friends shirt on was super nice. The sushi was great and came out fast, and she even gave me a side of the sauce they put on the cucumber salad when I asked what was on it. This place is spot on. They have definitely won my service!
I we love this restaurant. Always good service and great sushi
Wife and I were visiting Fort Worth for the weekend and tried this place close to where we were staying. Staff super friendly and chef was on point!
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