Ziegler Tire

Reviews, get directions and contact details for Ziegler Tire

About

We are proud to say that we are still family owned and operated after more than 90 years!

Story

Ziegler Tire's mission is to be the Premier new tire, retread, and service provider in the industry, providing a full range of services to support our customers with unparalleled quality & dependability.

Address: 6741 Whipple Ave NW, North Canton, OH 44720, USA

Phone: (330) 966-0980

Website

State: Ohio

City: North Canton

Zip Code: 44720

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

-I dropped my car off at 9am to be worked on. I never received a call for the shop to tell me the problem. I had to call in...which I did at 3:11pm - to ask what was wrong. They said I needed rear calipers, pads and rotors and the cost would be $965 (w/ oil change that I asked for). I asked if it could be done by 5pm and they said 'yes.' I also asked for an oil change (at first drop off). So then, I show up at 5:15 and my car isn't done. They get it done around 5:30, no biggie. The guy runs says I owe $1017. I didn't ask questions...The bill actually said $1016.35. PLUS, a different quote from when I called in at 3:11pm. Anyway...I notice a few things: 1) My credit card never got charged 2) the brake fluid cap was not on 3) there was no sticker on my car with the oil change reminder 4) I was still a little stumped why my initial quote price wasn't kept. So, a few days later I go in to be honest...and let them know I wasn't charged. Also I voiced all of the above...  and I was told the next day a lady ('finance lady') will call me the next day to review. Nope...I was charged the next day. No call or anything. I had to call in..so I called their HQ (I think) and they ended up crediting me $52 back. However...all those things are concerning. A lot of 'lack of detail.'

 7 years ago (19-02-2018)

It’s 420 and they close at 5 so they wouldn’t allow me to get an oil change, even though I called and confirmed they could 10 minutes ago. I also said I’d bring my own oil and filter which was AGAIN fine, but I drove 10 minutes here only to be turned away. Unacceptable, when I worked at a Shop we did work up until the the closing minute. At least don’t have me drive all the way out here, I could have found somewhere else to go. I’d give negative stars if possible.

 7 years ago (07-04-2018)

Bought 4 tires from them two wreeks ago and took it back today for an alignment after some at-home suspension work.  I told them I had some rotor noise in the front passengers side  which probably happened when I bent the dust shield pressing in the new wheel bearing and asked them to take a look since they would be adjusting that stuff anyway.  After the alignment, the tech came walking into the store shaking his head and then they told me they were done.  When I asked about the noise they asked the tech and he said the muffler was too loud to even hear anything.  All they had to do was drive it 100 yards down the road to hear it...  The customer is apparently not a priority there and I was getting ready to do 4 wheels on my truck and minivan there but not anymore...

 7 years ago (28-04-2018)

I put a new rack and pinion in February and had Ziegler do the alignment.  I didn't drive it that much until a couple weeks ago and I took it to Akron. I noticed the steering was acting like it did before I put in the new rack. I didn't have time to mess with it right away so I parked it for a while until I had time. After taking the car apart we found that they screwed up the rack we put in by twisting the boots during the alignment. By accidently twisting the inner tie rod. Which caused the boot to rip and tear and the rack to fail. I get accidents happen but it's how own up to them is what makes you reliable company. They have refused to own up to their mistake. When speaking to the mechanic that did the alignment and I told him what happened he said "It's possible and does happen on occasion though it is rare". I stood out in the garage while he did a new alignment on my car again and we made sure the boots did not twist this time. He seemed like a nice guy and did a good job so far though I didn't catch his name. The sales guy I talked to Josh said "Not Possible" even though it is and it did happen. I also noticed on Ziegler's Facebook page that Josh posted on a review from his personal Facebook profile and seems to be more worried about making fun of customers and coworkers on it than working. I get things are said and jokes are made in the shop. It's what's made public is what makes you professional vs. unprofessional. I suppose when I emailed Sunday they were too busy Monday playing on Facebook to give me a call back on this situation.  The pictures that are attached are what happened to the steering rack that I put in back in February.

 7 years ago (14-05-2018)

Needed an emergency repair for my car. They were able to take me in right away. Kept in touch by phone while repairs were being done. Let us know when the car was ready. Comparably priced to other car repair shops.

 7 years ago (12-12-2017)

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