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Zoom Dry Cleaning at Austin Ranch

  1. Texas
  2. Plano Laundry

Reviews, get directions and contact details for Zoom Dry Cleaning at Austin Ranch

Address: 2851 Plano Pkwy #200, The Colony, TX 75056, USA
Phone: (972) 737-9666
State: Texas
Zip Code: 75056


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Reviews
I wish I would have read the reviews prior to using them. I TOO had my clothes lost (4 dress shirts and a pair of suit pants). On my first p/u attempt (7-5-17) there was an elderly gentleman already in the store when I walked in trying to pick up his clothes. They couldn't find his order and he politely walked out empty handed. After the young man working couldn't find my clothes either, he explained they went through a "retagging" process but to check back later. On the second attempt they still weren't found but said they would check in the warehouse. Third attempt was with a young lady that was very nice as we looked through all the racks of clothes together. Unfortunately nothing was found. She said she would contact the owner to work out a resolution. The owner called a day or two later. I explained what happened to me (and to the customer before me). She said she wasn't told about any other customers having a problem, denied going through a retagging process, and said she didn't know why her employee would even say that. She took a few seconds to check her computer and then said she had record of my clothes being picked up. I challenged that because I know they weren't picked up and her employees obviously had no record of that. Instead of two different employees spending time looking for them on over a weeks time, wouldn't a normal response be for them to say, "I'm showing those items were already picked up on..." instead? One of the employees even read off the items I dropped off to make sure that was what I was there to pick up, which was indeed correct. I asked if she could pull up the cameras on the date/time she shows my clothes being picked up. She said that wasn't an option because they don't keep the footage very long. She then offered to recheck in the warehouse and would call me back. It's been over 2 weeks and still no call. The owner never offered to reimburse me anything during our call and insisted I had to have picked them up if they weren't at the store. I went back to using the Boss Dry Cleaners on Windhaven in Austin Ranch who I've never had a problem with. I'll update this post if the owner ever decides to call back and do the right thing.
8 years ago (28-07-2017)
What a wonderful place to get your clothes cleaned, the staff is so professional and courteous! Never had an issue with them, always get my clothes back on time and they always look amazing! Plus its super convenient! Thanks Zoom!
8 years ago (22-06-2017)
On two separate occasions they lost a clothing item of mine. The first time I gave them the benefit of the doubt, everyone is new and that happens. But the second time, the employee once again gave me my items and after I told her I was missing a shirt. She spent days trying to find it. Then she realized that because she saw a shirt with no tag but similar labels to another customer's order, she threw my shirt in with that customers order when they picked their order up. When that customer brought the shirt back, they then said they wouldn't be able to deliver it to me. When I went back to pick it up I was not offered a refund or even discount on my next order. Absolutely the worst customer service, and completely unreliable. I will never use them again.
8 years ago (24-04-2017)
HORRIBLE EXPERIENCE! First, they lost our entire order (Ralph Lauren, polo, NYGA brand, etc). Then 1 week later, they found only half the order. Now another week later, we are still missing 4 shirts. They did not compensate us or anything. They also charge about 50 cents more per shirt then other laundrymats. I'm going to stick to our regular place. The only reason why we tried it was because it's right next to our house. If you have high quality clothes take them elsewhere. They are thieves here!
8 years ago (03-05-2017)
Very CLEAN AND NEAT place. Most dry cleaners are very dusty and old looking. This one is great. Great customer service and fast. Very fast turn over time. If you bring it in before 9am you get it the same day!! wWill be bring all of my clothes from now on.
9 years ago (29-11-2016)
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