5 Star Beauty

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Address: 3404 Donnell Dr, Forestville, MD 20747, USA

Phone: (301) 967-8555

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State: Maryland

Zip Code: 20747

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Reviews

I found what I have been looking for for  months. So, my experence was good.

 7 years ago (20-09-2017)

Clever pricing but you will find what you need

 8 years ago (06-01-2017)

I purchased a relaxer touch up on May 4, 2015. Today I opened the package and the relaxer was old.  There was crust and cracks on top and throughout.  I returned to the store (again)I was there today purchasing semi perm color.  

Upon showing the cashier the relaxer I advised him it was no good. I was instructed to get another relaxer.  I looked on the shelf and the dates were the same on all the relaxers.  He did allow me to open the "replacement" relaxer and it was the same way.

Another sales rep comes off the floor and bluntly tells me they don not return ($5.99) so I could go to another store.  She stated she went to cosmetology school and I could still use the relaxer.  Then she advised the cashier to write on the receipt in Korean.

I asked for my receipt and advised them I did not want anything else as I had a hair appointment and had to interrupt it to return to the store.  He wrote in Korean and I went to another beauty supply store.

I do not recommend going to 5 Star Beauty because they do not understand the importance of customer service.  It was as if they were doing me a favor by allowing me to shop there.

Also, a cosmetology student advising a customer to use a chemical product that is against State Board Regulations as I have attended American Beauty Academy and own a fashion and beauty business of my own in Prince George's County.

The place is huge and overstocked may be the reason the relaxer I purchased and the replacement relaxer was old.  The staff also treated every customer as if they are going to steal instead of paying customers who keep the establishment running.

 10 years ago (13-05-2015)

This store gets 4 stars because it rivals the other beauty supply store in Forestville Mall.  The next beauty supply store in the vicinity is near Iverson Mall, the huge Beauty 4 U. Hair supplies are abundant. Nails supplies are sufficient. For makeup interests, it's hit or miss.  Disposable beauty supplies to grab and go are lackluster; stick to a Sally's if you can find one. The Sally's location near 5 Star Beauty closed.  At one time, there were too many beauty supply store options to count, but that has changed. This store still offers a decent variety.

 11 years ago (26-10-2014)

The selection is awesome, but I had to practically beg one of the people working there for help after being ignored for 15 minutes. 

 9 years ago (03-03-2016)

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