A.C.E.'s Roofing

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A.C.E.'s Roofing

Address: 4657 37th St N Unit E, St. Petersburg, FL 33714, USA

Phone: (727) 525-1999

Website

[email protected]

State: Florida

Zip Code: 33714

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Reviews

ACES Roofing replaced my roof and I am happy! From start to finish it was a great experience. Chris did my estimate, he explained everything and was very polite and knowledgeable. The office staff was courteous and kept me up to speed on the process. I was impressed with the workers, they were quick but efficient, they replaced my bad wood from a leak I had and gave me photos of the bad wood for my records. 
I had an issue with some of the shingles afterwards not looking as new as the others in a small section, a little faded looking easily missed if you weren't staring at the roof for a bit and Chris came back out, listened to my concern and then had them replaced right away.  
I would recommend them and I do? Two of my neighbors used them after I did and were happy too!

 8 years ago (26-01-2017)

What an absolutely amazing experience we had with A.C.E.'s Roofing. We had a friend who was a licensed contractor put a roof on our home as a favor to my husband who was battling cancer. Upon final inspection it was determined that the roof had many many issues and was going to be very difficult to pass inspection. The wonderful owners at A.C.E.'s stepped up to the plate, organized getting a full roof of shingles donated and donated their time to come out and replace our roof at absolutely no cost to us.  They did a phenomenal job and I could not be more pleased with the quality and workmanship.  Chris and Elissa are both extremely professional and pleasant to deal with.  They made the process absolutely seamless. I highly recommend A.C.E.'s Roofing to all of my friends and family as they are certainly a company you can trust that will go above and beyond to get the job done quickly and efficiently.  Thank you again to Chris, Elissa and their hardworking staff!

 8 years ago (30-01-2017)

I had a wonderful experience with A.C.E.'S Roofing, Chris, the owner came out to do an estimate for me, it's rare for an owner to be so involved and actually do the estimates instead of a salesman, he was very pleasant, professional and honest. I'd recommend this company again and again.

 8 years ago (25-01-2017)

We had a great experience with this company.  They were professional and we got our roof done at a fair price.  We never had a problem with the roof after the job.  The owner, Chris, was great in explaining everything to us along the way.  We would use them again in a heartbeat!

 8 years ago (05-11-2016)

If it was an employee of the company that treated me so poorly I would not take the time to write a review.  But when it’s the owner, I feel obligated to share my experience so others are aware if they hire this company.  My warning to you … if anything goes wrong; don’t bother bringing it to the owner’s attention. You will not get any type of professional follow through from him. To be fair, I was pleased with how quickly they were able to schedule us and happy with the subcontractors that actually did the work. 
 My roof was installed the week of June 20th.  While removing the tarp, one of the roofers threw a large board off the roof and it landed on the “L” shaped pipe that is approximately 8” above ground and attaches the sprinkler pump to the sprinkler wells. It was obviously an accident and was not intentional.  While paying, I showed a picture of the broken pipe to Becky.  I told her we would try to fix it ourselves but I wanted her to see it just in case we were unsuccessful.  She was very nice and asked I keep her informed. Unfortunately after replacing the pipe, we could not get the pressure to return to normal. It would require a professional to come out and repair it.
I phoned the office about a week later and spoke with Susan concerning the wind mitigation report I had yet to receive. She, like Becky was very nice and said she would check into it.  I then asked her to pass on to Becky that we were unable to fix the sprinkler system.  She said that she thought she had heard them talking about it and would get back to me about both issues. I called every and finally received the wind mitigation report on July 21.  Susan was very apologetic about how long it took. When I asked about the sprinkler, she told me that Chris, the owner wanted to come out on August 1st to look at the sprinkler system. Mind you, this is now over 5 weeks since my roof was completed.  
I can’t begin to tell you how utterly shocking the experience was. To say he was unprofessional doesn’t begin to describe his behavior. With his voice raised, he began asking accusatory questions. How do you know it was the roofers that broke the pipe? Did you see him break it?  Which roofer did it?  Why did I wait a week to tell him? So you want me to replace your entire sprinkler system and pump because a pipe was broken?  Just because you have a flat tire doesn’t mean that it affects the engine. Did you read your contract? It clearly states we are not responsible for broken sprinkler pipes (FYI - the contract refers to underground piping).  When I tried to respond he’d cut me off and arrogantly throw out another remark. The last straw was when he accused me of trying to rip him off and asked me if I had any idea how many of his clients did this just to get his insurance company to pay for something that they wanted replaced. Once he said that, it was obvious that he couldn’t care less about his customers and had no intention of ever doing anything to make the situation right.  I stopped trying to communicate with him and asked he leave my property!  He was still yelling at me when I shut the garage door.  
He obviously believes if you lead with intimidation and bullying you won’t have to face responsibility for your actions. To allow this situation to drag on for weeks and then make an appointment with me to come to my house and literally yell at me and insult my integrity is not only unacceptable behavior of a business owner but is inexcusable behavior of a human being. 
I personally refuse to get caught up in dysfunctional situations, which is why I will absorb the cost of fixing the issue myself.  What I will not do is keep this story to myself.  Trust me when I say I will be sure that every Realtor I work with as well as any other person I come across that asks me if I know a good roofer will hear this story.  They will know that they cannot trust the owner of this company to stand behind his work.  They will know exactly how he treats his customers!

      
      
      
 8 years ago (14-08-2016)

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