A-MAX Auto Insurance

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Address: 433 E Pioneer Pkwy, Grand Prairie, TX 75051, USA

Phone: (972) 266-5000

Website

State: Texas

Zip Code: 75051

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

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Reviews

HORRIBLE......
I called getting information in how to switch companies . A lady answer the phone apparently she was having a bad day. I informed her my situation and that the policy holder told me to give them a call. she insisted that they were two different companies witch i am already AWARE of that. I explain to her that i know the deference of the companies she got aggressive and raised her voice demanding that was not possible. Very poor customer service when i realize we were not getting any were with arguing I asked for her name to report her. The lady immediately shut the phone after i called back they did not answer. I called with a difference number and they answered i explain my situation to Amanda. Amanda mention the procedures and i asked for the lady name she said her name was Claudia apparently a manager. I asked for upper management with a follow up. Will see if they even call back it seem they were just brushing me off the phone. Amanda mention she was with a customer its been exactly over an hour. They did not provide me with an email or name of corporate agents. Amanda just took my information. I am very disappointed i was just doing as my policy agent instructed for me to call one of their policy holders as i wish and that they will be able to help me. 
Attach you will find the screen shot of the pictures of the call was made and the second call where they did not answer. Unfortunately i made the third call though a house phone. 
Also Amanda did maintained professional at all times not the answers i expected when i was asking for corporate information.

 8 years ago (12-09-2017)

This Amax Insurance Location is the best one!!!
The customer service experience we recieve everytime we come here is always the best! 
Amanda thank you so much for always helping us!!
If you come to this location they are all great workers but, Amanda is the person to go to! Amanda always goes above & beyond. We truly appreciate you and your help.

 8 years ago (15-09-2017)

Claudia does a Wonderful Job and I am so Grateful for Deana, Mari, Jocelyn, and Amanda. They always are very helpful, patient, kind and take great care of all that I need. Thank You for doing a Great Job!

 8 years ago (25-04-2017)

Amanda D. was awesome. She provided great customer service and had me in and out. Her personality made my experience the best! Will def recommend her to others seeking insurance! Thanks Amanda!

 8 years ago (18-03-2017)

I thought the service was great ! They're very friendly and can get you to the price you want ! Amanda was really nice and knew what she was doing !

 8 years ago (19-04-2017)

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