AAA Carolinas

Reviews, get directions and contact details for AAA Carolinas

Address: 6600 A A A Dr, Charlotte, NC 28212, USA

Phone: (704) 569-3600

Website

State: North Carolina

City: Charlotte

Zip Code: 28212

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

It started off as a great working relationship with this company, then all of a sudden KA-BOOM. Cancelled policy without proper notice, held money hostage (said the check was in the mail--calling BS on that one); reinstated the policy they kicked me off and after numerous emails, because calls were never returned, they finally sent my money. Only to send me a bill about a collection on the account... REALLY!!!!!!!!! This was the WORST experience EVER with an insurance company and the only thing AAA is good for is roadside assistance and travel benefits. Stay FAR FAR away from the insurance option, because it is no benefit just a headache waiting to happen.

 8 years ago (28-09-2017)

Great staff! Always helpful and great prices on travel and car care.

 7 years ago (02-02-2018)

Friendly staff and welcoming. Easy to do business with. Quick service.

 7 years ago (10-01-2018)

At this time I am at a loss.  My husbands grandparents have been members with you since 1997, made their payments on time always and have only used your services twice before.  Both of them are in their 80's.  We as family members make sure that they have services like this in order to make sure they will be alright as most family lives in New York and we are the closest in Charlotte N.C. , They live in Calabash.  To make a very very long story as short as possible, My husbands grandfather locked his keys in the car.  A driver was dispatched in order to assist and after a short amount of time said he couldn't help and had other calls waiting on him and that they would need to call a locksmith. They said we waited on you and he said that their was nothing he could do to help them.  several ways he could have helped come to mind.  He could have helped them to get a cab home or to wherever they needed to go for one.  they do not have cell phones and told the man this asked if he could call the locksmith or AAA to send out someone and he said no he had to leave.  it is in the 90's outside and he left them stranded!! he refused to call AAA back for further assistance and refused to help them in any further action.  When they walked back to the store to call for assistance again AAA stated they would need to send a locksmith out AT OUR GRANDPARENTS EXPENSE!!! What are they paying you for!!! Our grandparents agreed to pay and went back to their car and waited. mind you both of them have heart troubles and asthma just to mention a few.  they waited, and waited, and waited and waited.  Finally, after 4 hours in 90 degree weather, Joe, 85, got in the back seat and was able to tear out the back seat in order to get into the trunk.  when they arrived home there was a message from AAA stating they would not be able to send a locksmith with out verification of payment form the primary, Joe, as his wife was secondary on the policy.  From the get go their situation was explained. Joe is suffering from dementia.  And Kay does the best she can to handle everything for him.  THIS IS HOW YOU TREAT YOUR LOYAL CUSTOMERS!!! You cannot tell me that the caller could not tell the difference between a home answering machine and a cell phone.  Besides she was told that they did not have a cell phone.  I am outraged.    I think AAA should talk it upon themselves to make this right.  I will be handling this mater for Joe and Kay with their assistance.

 8 years ago (07-07-2017)

AAA left my vehicle stranded on the side of the road with a flat tire for 4 days, then refused to reimburse me for my cost to have it towed!

My vehicle went off the road in a snow storm on 1/7/17 and received a flat tire in the process. I called AAA to get the vehicle towed at that time and was denied service due to the weather conditions. I needed to get home, so I called a friend to pick me up and drive me home. Over the next 3 days I called AAA 3 more times (on Sunday 1/8, Monday 1/9, and Tuesday 1/10) in attempt to get my vehicle towed. All 3 times they refused to provide service. 

I needed my vehicle so I had no other option but to call a local tow company (thanks Lemon's Wrecking Service, for your great service and fast response! You're a lifesaver), who then towed the vehicle to a service center to have the flat tire repaired. 

But the poor service doesn't stop there. Per AAA's membership guidelines "On the rare occasion that a AAA road service provider is not available (after calling our "800" number), or your membership cannot be confirmed, you will be reimbursed for those services normally provided free of charge with your membership." Based on this guideline, I filed a claim to AAA for reimbursement of the towing expense; however, they denied my request for reimbursement!

If you can't count on them to save you in an emergency? What good is being a member?

 8 years ago (27-01-2017)

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