AAA Naperville

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"Welcome to your full-service AAA branch and Car Care Center! We offer Travel, Insurance Membership and car repair services. We look forward to serving you."

Address: 670 IL-59, Naperville, IL 60540, USA

Phone: (630) 420-0541

Website

State: Illinois

City: Naperville

Zip Code: 60540

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Reviews

My car needed alignment done so i took it here...oh boy was i wrong!  four months after the alignment done, they sent me an oil change coupon. i asked them to check the alignment again as it was still pulling me one-way  two hours later, when i pick up my car they told me i needed a set of new tries in order to do a proper alignment.  i told them why, it wasnt done right? the agent told me your tires were bad! i said no, there were fine before the alignment i saw them and confirmed with the tires shop! NEW! are you telling me now i needed new front ties? he told me yes, i questioned, so it wasnt done properly four months ago? he said well there could be other issue with your car, is an old car you know!  i asked like what? he told me he dont really know until i had them to check the car in which will cost me more money!!  and why would i do that?!?!  cannot believe, AAA, their tech/agent did not apologize, did not take a single ounce of responsibility!  in the end, i went in to do a $14.95 oil change, i came out paid the oil change + need to get two new tires from somewhere and probably need to do alignment in another shop! they did try to charge me more for oil change because even when i dropped off my car i showed the agent my coupon but he fail to apply it!

I've only been to this place a few times since moving here in 2018. It's always been clean, and well organized.  Service personal is normally pretty friendly. They have a nice car service for car repairs and shuttle if you need a ride after dropping car off for service. I'm normally here for maps when I travel. The only reason I have decided to give 4 stars is the fact that every time I have come to this AAA location, there is one person who is always looking at their cell phone, and it happens after each person she helps. I was waiting to pick up maps, and the other counter person was helping a family do passports, as soon as this gal was done with her customer she should of asked me to come forward and helped out, but she went right to looking at her phone and the poor other guy quickly got my maps while waiting for passport photos to print.  I thanked him greatly.  Normally I would not ding a place for something so minor as being on a cell phone, but I have noticed this person every time I have been here, while customers stood around waiting for help.  If I notice it, I'm sure other customers are noticing it.

Car Care Plus hosted a pop up tsa pre-check event so I decided to schedule an appointment  for  future travel.  After waiting a half hour, I was informed that the person was going on lunch so my appointment had been cancelled.  I explained to the staff at Car Care Plus about this not being right.  They failed to take any responsibility for this. All they could tell me is the tsa rep was taking her lunch and they can’t do anything about it.  I think the host of this event should absolutely take responsibility and should have spoken with the tsa rep before she cancelled my appointment.  After seeing how staff responded to this I have little confidence that they can handle auto repair work.

Located at route 59, this place is convenient and they do a good job. Schedule an appointment over phone or website. They are a knowledgeable and helping bunch of people who know their stuff. Edward is a great guy, very professional and helpful.

Last week, my car had a slow leak in one of the tires. The gentleman at the desk said he would put air in my tires right away. I was in and out in ten minutes. It is rare to see service like that these days. Thank you

My friend hesitates to say anything, but I am so stunned by a professional service shop can actually quote a  Toyota Camry with Electric Power Steering with a need to replace  "Power Steering Fluid" charging for nearly $150, What a joke, this is either another shop that runs by chumps of rip-offs ...

I’ve never seen anyone doing their job as good as Demarie. Thank you very much and give him a raise.

Beyond upset and disappointed with this company and the car care plus location. I had an oil change about a week ago and then I never received my after summary report so I had to call and then they were able to send it over but when I seen I had an urgent emergency of transmission leak. I immediately called back! I’m really furious how the guy didn’t even mention anything was seriously wrong before I even checked out . What happened to telling people the serious emergency?? Not only that the roadside assistance is HORRIBLE this company use to be very good but now they are bottom of the barrel. Also Ed is a moron on the phone doesn’t know how to properly speak to customers and acts challenged. Where’s Marty he actually knows what he’s talking about. Won’t be trusting them with any service for my vehicles anymore.

When in for tire rotation and they lied to have done it but only did left side.  I would not recommend this place.

Chernaira was such a gem, very accommodating and very sweet. Helped me with my international drivers permit and really appreciated her kindness and professionalism!

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