AAA Naples

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Welcome to Your AAA! Our experienced staff provides AAA Auto Club Group members with peace of mind, total satisfaction and exceptional value with all of our products from travel and vacation planning to full service personal lines insurance and financial services. The AAA membership, in addition to providing roadside assistance,�saves you money and puts valuable dollars back in your pocket with our products, services and Show Your Card & Save partnerships. We look forward to serving you.

Address: 5401 Airport Pulling Rd N, Naples, FL 34109, USA

Phone: (239) 594-5006

Website

moc.htuosaaa@laicos

State: Florida

Zip Code: 34109

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Reviews

I have been a member of AAA on and off for the past several years. I am very disappointed that they placed me in auto renew without my permission and without contacting me prior. Last year I signed up for AAA prior to going on a long trip. My coverage was set to expire on May 15, 2017; however on April 17, 2017 a charge came through my bank account for $127.00 from AAA. This amount was $26.00 more than the previous year. I phoned AAA on April 19 and spoke with Robert. He apologized and told me he would rush the credit and it would take 3-5 days. Robert was very professional on the phone and I appreciated his customer service. On April 26, still no credit so I phoned back to speak with a supervisor, Linda ID#66216, who was extremely rude. She told me they were BEHIND in processing their refunds and it would be 2 - 3 weeks. The interesting thing here is they were 4 weeks ahead in taking my payment out. hmmm ----I find this totally unacceptable as they did not have my permission to auto renew my policy. I never received anything by mail or email explaining that they were going to withdraw funds from my account and the reason for the extra $26.00. I explained to the supervisor that I do not and have not ever auto renewed anything. I call up each year that I want service and pay at that time. Also, the policy did not expire until May 15 so there was no need for the charge to be done April 17. I also asked the supervisor, Linda on several occasions how to go about placing a complaint. She kept avoiding my question and telling me to contact the Naples office. After rewording my question several times, I finally got an address out of her regarding where to send a complaint. I found her customer service skills to be horrific. AAA has had many wonderful people in their organization, but Linda is not one of them. I will still continue to use AAA service as I have had many great experiences with the service, however, I will go into the office to sign up each year so they no longer have a debit card on file from calling to sign up. I can understand miscommunication on the part of them placing me on auto renew; however, I cannot understand complete rudeness on the part of a supervisor.

 8 years ago (27-04-2017)

Only place one can get international drivers license. Too bad, old staff, illogical rules, rude old ladies!

 8 years ago (10-07-2017)

Very helpful with transferring membership from another state and also setting up a travel excursion. 

 8 years ago (04-03-2017)

Super nice people

 8 years ago (11-07-2017)

I have 3 occasion to use your services, received great  service!
Thank you very much.

 9 years ago (23-08-2016)

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