AAA Rockville Car Care Insurance Travel Center

Reviews, get directions and contact details for AAA Rockville Car Care Insurance Travel Center

Address: 718 Rockville Pike, Rockville, MD 20852, USA

Phone: (301) 944-9519

Website

State: Maryland

Zip Code: 20852

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Fantastic staff, which truly go above and beyond, in making your visit an exceptional one!  
Their Trip tik is so helpful, in knowing where one should stop (road trip) and the nearest Pet friendly accommodations.  
Highly recommend!

 8 years ago (11-12-2017)

We needed maps and tour books. Found what we needed quickly. Do wish they had small maps liked the ones car rental places give out. Pleasant and efficient person at reception desk.

 8 years ago (05-10-2017)

I worked with Robert Johnson to assist me with replacing a flat tire and getting an oil change. He was knowlegedable, kind, and very helpful! He gave me a wonderful deal.

 8 years ago (29-09-2017)

My truck broke down on Saturday night and was towed to the AAA Rockville Car Care (I am from New Jersey and was on vacation).  I met with Robert Johnson (Car Care Service Advisor) at 10AM on Sunday. By 10:05AM, Robert had his technicians working on my truck.  By 12PM, my truck was fixed (alternator ground came off) and I was on my way. Robert was excellent with managing the service center and dealing with the customers.   I highly recommend Robert and his service center to assist you with any car problems.

 8 years ago (18-09-2017)

The new manager Leo is awful. I called at 7:15 am Friday morning to bring in my wife's car for oil change. He said they can do it but it would take about 2 hours. When I brought the car in he asked if I had a  AAA membership. I provided my wife's name who had the membership. He took him about 10 min to lookup the number while I was standing right in front him. After checking the membership, he finally decided to take the car in. Then I asked Leo how much will it cost? He answered every car is different even though I can see a sticker price for oil change price was on a desk to my right for 25.95$. I reminded him that we always changed our cars oils there and it always cost around 29$. He still decided to go check the car outside for another 10 min. 

When Leo returned he entered some notes again in his computer for another 2-3 minutes. Then he told me that it will cost around 33$. I said fine: can we expect the car in couple hours I asked? He answered that it will be done by noon. Then I asked if I could have a copy of my wife's membership information that he printed earlier. Leo asked answered that he couldn't give it to me but only to the card holder. I thought sure that's fair game. So I called my wife who was patiently waiting for me outside all this time to come in and collect her membership information as requested by Leo.  My wife came in and Leo decided that he couldn't give her either the membership information. I asked why? He said that she needs to register with his colleague to get a new card sent to her home address.

I was stunned. Now more than 30 minutes have passed and I was just about to take my car elsewhere because of the bureaucracy. However, I simply thought that this is not acceptable. A simple oil change shouldn't be that difficult. If Leo was a white man I would have think that he is racist but now I simply don't know what to make this one but it simply an awful experience. I would never bring my cars there again as long this guy working there.

Gary

 8 years ago (09-06-2017)

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AAA Rockville Car Care Insurance Travel Center

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