Ace Hardware

Reviews, get directions and contact details for Ace Hardware

Address: 5555 N 7th St #106, Phoenix, AZ 85014, USA

Phone: (602) 241-4000

Website

State: Arizona

City: Phoenix

Zip Code: 85014

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Been here a few times since moving to the neighborhood and have never had a normal customer experience. Most times if it's any product needing anything of an expertise the mostly kids that work there can't help. So I end up waiting and waiting and waiting for assistance. Never let them call someone for you to the isle. Wait by the registers too the person come to help so they will keep calling for help instead of being stuck in the isle for ever with no help. Also do not under any circumstance rent the rug cleaning machines from here. I had to bad ones in a row and never got a third since they changed me for a broken machine. Also got drilled by some manager over and over on a dirty machine until I got fed up and said before this conversation goes any more you need to talk to Sara about this because it was nasty when I got it and showed it to her before leaving. If I want terrible service with better prices a great selection I'd go to home Depot. But I don't mind paying more for some human contact and a company that pays their employees a living wage the problem is you won't find it here.

 7 years ago (10-12-2017)

I’ve always found the people here to be very helpful and very knowledgeable. Not everyone is very knowledgeable about everything in the store but they’re not afraid to ask associates and get the right answer for you. Yes, it’s a little more expensive than going to a Home Depot or Lowe’s but it’s local, fast, convenient, and it gets the job done for me. 

Bonus: there’s a giant checker set in the middle of the store. It’s very easy to bring the kids and let them play checkers while I bebop through the isles and pick up what I need

 7 years ago (07-11-2017)

I always find what I need. Also, I Educate Myself via Google/YouTube. Home maintenance "expertise" is learned by doing/mistaking, not tripping

 7 years ago (17-01-2018)

This place is absolutely horrible. Went to get a key copied and took about 30 minutes. Next, went to pay about 3.50 and their machine was down. Said all they took was chip and my card doesn't have chip since it complicates things. The cashier was absolutely horrible and had a terrible attitude. She has no idea what she was talking about and seemed to have an IQ below 50. (I hope you read this ma'am). ACE stores are privately owned. Do yourself a favor and go elsewhere if you want good customer service. You won't get it here. Not to mention the homeless that sit in entrance every night. Be safe and wise don't give these idiots your CANNOT STRESS ENOUGH HOW UNFRIENDLY they are here. Miserable 50 year old grandma behind the counter trying to pay her bills in a 100 square foot apartment. How pathetic they are.

 7 years ago (27-12-2017)

I went in here with some troubles with my disposal or my kitchen sink. I was impressed at how knowledgeable everyone on their staff wise. I love friendly approach they offered.

 7 years ago (09-10-2017)

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