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Ace Plumbing & Sewer

  1. Illinois
  2. Burr Ridge Plumber

Reviews, get directions and contact details for Ace Plumbing & Sewer

About

Ace Plumbing & Sewer Company is a locally-owned company that has been serving clients in Downers Grove and the surrounding communities since 1980.

Story

Ace Plumbing & Sewer Company is a locally-owned company that has been serving clients in Downers Grove and the surrounding communities since 1980. We perform repairs, replacements, and installations of plumbing, flood-control, and sewer systems, remaining on-call 24/7 to help you when you need it. Through three generations of experience, teamwork, and continued education, we have become an industry leader in commercial and residential plumbing, sewer, and kitchen & bath remodeling. Contact us today for more information!

Address: 621 Berkshire Ct, Downers Grove, IL 60516, USA
Phone: (630) 910-1657
State: Illinois
Zip Code: 60516


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Reviews
So I don't normally leave bad reviews but this was an absolute joke. I called Ed on a Sunday, he said if I sent pictures he'd provide me an estimate over the phone for installing a shower valve. Sent the pictures Sunday and followed up Monday. Ed said he never got the pictures. Sent the pictures again Monday and followed up on Tuesday. Ed said again he didn't get the pictures. He finally tells me that the line I've been calling him at his 2 numbers, and that I've been sending them to the wrong number. Couldn't you have told me that from the beginning? I follow up again Wednesday and he did finally get the pictures, but refused to give me an estimate. Now I've wasted 4 days to get an estimate. I finally give up trying to get an estimate and tell him to just come by Thursday afternoon. When I talk to him Thursday he tells me there will be a service fee, after taking off work already and scheduling the appointment. Shows up Thursday and after 10 minutes provides me an estimate of $688 with me providing him the shower valve. No tile on the wall, just cement board, and an access panel on the wall behind the valve. I refuse the work and he tells me it'll be $125 just for coming out. I tell him that he never told me the price for the service fee, and he responds "that's your problem". He then works into the conversion that he has a GUN at his house. At this point I'm afraid to argue over the price anymore and just agree to the work... I try to work from home on my laptop during the job, but am asked twice to assist with the job. I find it embarrassing that a professional, and as he reminded me had 30 years experience, had the audacity to ask for my help. I pay for a service because I'm extremely pressed for time. The shower valve was installed correctly, but the service was terrible/ down right scary. Do not use this company as they will try to manipulate you in every way, and completely waste your time and money. God help the next person that has to deal with Ed.
8 years ago (04-05-2017)
Was quoted $900 to rod out a floor drain in my basement and told there was possible tree roots. We had standing sewage in the area. Ed came in with his rodder, started rodding and within a matter of minutes the drain opened up, no tree roots. 54 minutes from the time he arrived until the time he left and 10 minutes of that was actual work. Spilled some bacteria on the floor and told us to disinfect and change the furnace filter. Called 8 other plumbers after the job and was told that $900 was absolutely ridiculous, should have been no more than $275. BEWARE, and when confronted he threatens to call the health department about the sewage. Real class act. Consumers BEWARE. Regarding his response below, the sewage had been there for 3 days, over the weekend. I called him on Monday, he came out on Tuesday. He's just saying whatever he can to try to rectify $900....the job was not even close to a $900 job. If you work hard for your money, don't call this thief to do a job for you. There are plenty of honest plumbers in the business. This guy gives them all a bad name.
8 years ago (21-07-2017)
Honest & Fair Plumber Who Does The Job Right! Thank You
8 years ago (03-07-2017)
Ace Plumbing & Sewer came out to my house and did an emergency plumbing service job. Ed came out in less than 1 hour and fixed our leaky water heater. The price was right and Ed was very professional. Thank you Ed
8 years ago (20-02-2017)
Brandon was thorough and explained what he was doing. He also took the time to take a look at another plumbing problem and recommend a course of action.
9 years ago (05-02-2016)
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