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Reviews, get directions and contact details for Airport Taxi

Address: 5010 Hillsboro Ave N, Minneapolis, MN 55428, USA
Phone: (612) 927-0000
State: Minnesota
Zip Code: 55428


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Reviews
Horrible, horrible experience! We used them because they had handicapped wheelchair accessible vans. My friend has ALS and is connected to a breathing machine. They were supposed to pick us up at a specified time and left us hanging for two hours with no pickup time at least for another hour beyond that and maybe more. They were rude and unsympathetic. The restaurant had closed and the battery was on the standby pack. We were helpless and they didn't care at all. Told us to call 911 if we needed a ride any sooner. Called a yellow cab number and that is apparently them also. If I could give negative stars, I would. However, this won't let you post a review with less than one star. It was an absolutely horrifying experience.
8 years ago (14-09-2017)
The Uber or Lyft app on your phone will get you to the airport on time and you'll pay less money. Don't trust this company. I scheduled a pickup two hours in advance. Three hours later, still no airport taxi--even after promises on the phone that a driver had nearly arrived. Airport Taxi MN never showed up. I would have missed my overseas flight if my cousin hadn't rescued me at the last minute. How did the company respond? They stopped answering my phone calls.
8 years ago (24-05-2017)
Zero stars. Twice this month I arrived late night or early morning at the Humphrey Terminal (Terminal 2) in Minneapolis, expecting to take a cab. The first time, it was after midnight and I was exhausted, so I didn't want to walk the long distance to the light rail. I was prepared to provide a hefty tip for my short cab ride. However, the three cab drivers available were chatting together and completely ignored me as I waited in the space designated to catch a cab. I finally walked up to them and asked for a ride. They asked where I was going, and when I indicated terminal 1, they told me to wait in the shuttle bus line instead. I walked over to where they pointed and realized it was an area for a shuttle designated for handicapped passengers. I found it quite obnoxious that they thought it would be acceptable for me to use a service not intended for the general public. Their lack of interest in providing service left me extremely frustrated. This morning, I arrived at MSP Terminal 2 at 5 am, and I needed a longer cab ride across town. I waited in the cab line behind another family. As we stood there, one driver entered his car across the drive, and we assumed he would drive over to the pick- up line. But no, he sat there without moving. Another taxi driver similarly sat in a spot just outside the cab line without moving. For a full 5 minutes, neither of the drivers acknowledged that two families were standing in the cab line. I finally gave up and ordered an Uber car. The other family was still standing in the taxi line when I walked over to the app-based service waiting area, a full 10 minutes after we had arrived in the cab line. My Uber driver was extraordinarily polite and helpful, loaded my luggage into the car, and thanked me for the business. That is the last time I use a cab. From now on, I am a dedicated Uber customer and will tip the drivers well when I receive good service.
8 years ago (20-03-2017)
ZERO STARS Care Cab was set up by the VA hospital to transport my 97 year old mother from the hospital to a care center. The van arrived a full hour late with the excuse that traffic was bad. I would expect professionals to take into account traffic at 4 PM. The driver didn't have a clear idea of a direct route to get from one location to the other. When my mother was dropped off, the driver took her to the correct building but the wrong door. There are two distinct addresses. I waited at the door with the correct address. Both my mother and I were distraught. I thought my mother and driver were lost - my mother thought she was at the wrong location because I wasn't there. It was an awful experience.
9 years ago (28-10-2016)
0 stars..... we arrived at the airport went to ground transport and were directed to a cab number. The cab driver immediately brgan to complain that our bags were too big...he proceeds to load the car, we give him our destination and as we are driving out of the garage he complains that we are too snall of a fare - our destination was too close to the airport and he is missing out on a bigger fare - this continued most of the ride. The driver had to pull over twice as something below the car was dragging - he did not stop the meter. Then because of ice he was not able to get the car to our location - we had to walk the remainder of the way , get our car and come to his car to pick up our luggage. Rude customer service and not a cheap ride but comparable to other options. No discount and we tipped anyway but will not use this service again.
9 years ago (20-01-2017)
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