Hertz Rent A Car

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Address: 6201 Brooklyn Blvd, Brooklyn Center, MN 55429, USA

Phone: (763) 535-1622

Website

State: Minnesota

City: Brooklyn Center

Zip Code: 55429

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

If you are looking for a good car rental place, this is not it. Stay away from them by all means necessary. Very poor customer service, and greedy. I had a reservation with them, called talked to one person, was put on hold for a long time and then someone else came on the phone. Called them back in half an hour, and no one was answering the phone. Do not rent from them, especially during the super bowl weekend as you will be disappointed. If you are looking for good customer service, and fair prices...Budget Downtown Minneapolis is the place to go, not Hertz Brooklyn Center!

 7 years ago (02-02-2018)

I needed a rental through insurance for a 5 day car repair. When I spoke to the representative on the phone and scheduled my rental pickup, the guy on the line was new and gave me all misinformation (I actually ended up calling back the next day to make sure my info was correct which it wasn't). 

So three weeks go by and I am supposed to pick up my rental, the guy at the counter kept me there for 20 minutes before allowing me to leave with the rental (printer issues) and I was in such a hurry to get downtown that I just got in the rental and left as I was already late for my appointment. Later that evening, I decided to call the Brooklyn Center location and ask for a different car because mine smelt like cigarettes and there was another persons trash stuffed under my seat. My schedule was extremely tight so I asked if they would be able to bring another rental to my location and switch it out, and the guy answered promptly to my complaint and told me he would be able to the following day. Before I could give him my information to get a hold of me the next day, he hung up. 

I called the next day to see what the plan would be for swapping out the vehicle, and spoke to a different male on the phone than the day before. I explained the situation to this guy, and he told me I had spoken to the manager and he was on break so he would take my info and the manager would call me back afterwards. So I gave him my info, then never heard anything from him. 

I then called again the NEXT day and had no answer. I let the weekend go by, and called again on Monday to coordinate my drop off, to which no one answered my 3 calls (all at different times during the day!). I decided to call a different location to see if I could coordinate a pickup for the rental since my car was done in the shop, and the other location was super friendly and helpful, I STILL have not heard anything from the Brooklyn Center location.

I HIGHLY recommend not going to this location and making the longer trip to a better location (Coon Rapids was by far better!).

 8 years ago (12-09-2017)

Was not given an AWD/4WD car even though I was told it wouldn't be a problem over the phone. Every then they told me they would find me one because the weather was bad but they never actually did ever the course of the following 6 days.

 7 years ago (08-02-2018)

The price was fine compared with other companies BUT the problem is I was given a car smelling cigarettes smoke. It was too late to return it and I'm sure whoever gave it to me he was very aware of this. My 11 hours trip was never easy 🙁

 8 years ago (20-10-2017)

Honestly, I have never dealt with such a horrible place with horrible service. I currently have a car with insurance and cannot get any correct information from this location. I have received multiple voicemails with information that conflicts from what I have been told by the insurance company. When I try to return the call, the phone is never answered and rings continuously. I have given up with this location of course and have decided to call other locations and had their team and staff answer my questions for me and look up my rental information. 

There was one instance where someone did answer my call and told tme hat I was frustrating to work with because the insurance company would not pay for the rental car and that I was not authorize to get one in the first place. He started giving me an attitude and said 'You need to figure it out with insurance because I called them, they said they weren't going to pay for it.' When I called insurance immediately afterwards, they told me that was not the case and that I should proceed as is. They only needed to confirm 1 question that they had. Hrmmmm. Then a few days later, Hertz left me another voicemail saying that my rental car was terminated and needed to be returned by a certain date (while my car was not repaired yet). Well once again, I called insurance (because Hertz BC is unreachable and incompetent at their work) and they did not understand why the rental car contract was terminated and sent in a request to extend it. 5 days of continuous calling and no answers, I finally decided to call a different location to see if that request was received. 

My recommendation would be to avoid this **** show and to go to any other location, no matter the drive. I will also be working with a different location from now on to get my information from and to return the car.

 8 years ago (09-01-2018)

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