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Alan Webb Mazda

  1. Washington
  2. Salmon Creek Car Dealer

Reviews, get directions and contact details for Alan Webb Mazda

About

Alan Webb Mazda is the premier Mazda Dealer in the Vancouver/Portland metro area. You can find us online at www.alanwebbmazda.com or call now at 360-334-3000 or 1-866-470-3390.

Story

Alan Webb Mazda has a great New & Used inventory and we are here to assist you and most importantly have a great time in the process.

Address: 3716 NE 66th Ave, Vancouver, WA 98661, USA
Phone: (360) 334-3000
State: Washington
Zip Code: 98661


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Reviews
I called the Alan Webb Mazda service department explicitly to schedule an oil change, (one of those I’d purchased in advance for the lifetime of my Mazda). I also mentioned that there was probably some kind of recall work that probably needed to get done. I was told it would be a two hour appointment. I scheduled a vacation day and made plans for other errands that same day. When I arrived, I was told there was a second recall that was needed and that it would be a six hour appointment. I got a rental car and made arrangements to pick up my car this morning at 7:30. The recall work was done but when I asked about the oil change I was told they hadn’t done it and that I hadn’t asked for one. I’m certain that’s not the case; the “free” oil change is the only reason I bring my Mazda to Vancouver! If I’d only wanted the recall work I’d have taken it to a dealership in Portland where I live. This appointment was my third attempt at scheduling the oil change. I am regretting both the lifetime oil change purchase and buying from Alan Webb. If I find I have an unexpected day off, even a week ahead they never have a service window so I always need to use vacation time and plan it two+ weeks in advance for an oil change. Which they may or may not do. Ticked off because they’ve already gotten my money but if I want to get the value of my purchase I have to continue to go back there.
8 years ago (05-01-2018)
I can’t say much about this dealership other than the fact that they must not be interested in actually selling the cars they have for sale. I gave them a call one evening a few weeks back around 5:30pm (after I got off of work) to inquire about a vehicle they had listed online. Unfortunately, I cannot remember the name of the sales associate who answered the phone, but he treated me as if my inquiry on their vehicle was an inconvenience to him. I can understand having a “long day”, so rather than pushing him to answer the 2-3 questions I had about the car over the phone that night, I went along with his suggestion that he could get back to me the next morning with the answers to my questions. He assured me that he wrote all of my contact information down (which he read back to me), along with my questions and would get back with me no later than 9:30am the next day. I was hardly surprised when I received no call from him, or anyone from the dealership that morning - not to mention in the subsequent days after (it’s been upwards of 2 weeks now with not a single call). In the age we live in, if a customer is interested in a vehicle from an online listing, I feel like a dealership is doing itself a disservice by hiring salespeople who blow off customers who are looking to gain information over the phone, rather than coming in person due to their work schedule. Case and point: I purchased my new car at a different dealership less than a week after this interaction, as I had cash in hand and was ready to purchase a vehicle immediately after my questions were answered. Alan Webb Mazda should have their salespeople congratulate one another on deflated sales numbers due to the incompetence and attitude they hold with their potential customers. I should not have to bother a car dealership to gain information about a vehicle I’m looking to purchase; their JOB is to assist me in the locating and purchasing of a vehicle. A job well done, it is not. The only positive I can express to uphold this review’s one star rating is the fact that they actually picked up the phone at 5:30pm. Even though the conversation turned out to be a waste of my time, anyways.
8 years ago (27-12-2017)
2 hours and they sent me to three sale people and none of them had a car to test drive. I have cash for a new car, the car I wanted all they had to do is let me test drive it. Nope they sent me three different indifferent people none had the car to test drive.. Was I pissed wasting 2 hours for nothing...... Customer service is expensive and insulting. They refuse to sell me a key for my wife's car. One simple key cost them my future car sales and places them in my book of car dealer to avoid. Clowns running the show putting their comfort over customer service.
8 years ago (19-12-2017)
Bought my 2018 AWD GT CX-5 from Alan Webb Mazda on Saturday. The entire process was just fine. They were up front with me on pricing. I reached out to the other local Mazda dealerships to get a quote over the phone and Alan Webb matched the best price. They were pretty busy and it took a little time to get through the paper signing process, but they were very considerate and apologetic for the delay. Two thumbs up.
8 years ago (03-01-2018)
We came here just for a test drive knowing what car we wanted. Devin in Sales helped us. He listened, was honest, clearly well trained by Mazda. He gave us the space we needed and helped us answer the questions we had and we returned to the Mazda family. We were pleased with the no pressure experience. It certainly wasn't a blow you away deal - they never are ... But we did get everything we wanted and more. Thanks Devin for being so great and helping us through that process !
8 years ago (03-10-2017)
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