Alerus

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Address: 409 2nd St, Excelsior, MN 55331, USA

Phone: (952) 474-2307

Website

State: Minnesota

City: Excelsior

Zip Code: 55331

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

I initially opened this account because I worked nearby the bank and it was convenient.  It has been four years since I have switched jobs, and now live and work at least 10 miles away from the nearest branch.  I have stayed with them because of their superior customer service.  When I have an issue, I can call and speak to a human being.  They universally deliver the type of customer service that every business should deliver.  It used to be inconvenient when I would need to deposit a check, but since Alerus took over there is mobile banking, so I take a picture, and it's in my account.  I am able to withdraw cash without a surcharge from a huge selection of ATMs - so there is only one downside.  If I need to withdraw a large sum of money, I have to go to a branch and their hours are somewhat limited.  This rarely happens - and the exceptional service more than offsets this.  I recommend Alerus for anyone who is tired of the poor customer service that the large banks frequently deliver.

 9 years ago (19-07-2016)

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