Allegheny Ophthalmology Associates

Reviews, get directions and contact details for Allegheny Ophthalmology Associates

Address: 2853 Freeport Rd, Natrona Heights, PA 15065, USA

Phone: (724) 224-4240

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State: Pennsylvania

City: Natrona Heights

Zip Code: 15065

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Reviews

You will wait forever to see the doctor. They do not care about your time. They over book and the waiting room is always packed resulting in wait times that range anywhere from 1 hour ( if you are lucky) to 3 hours. After today I will be looking into other options. My time is important to me.

 8 years ago (01-08-2017)

This place I do no even know where to start.
I am a 30 year old young adult and I have a busy schedule. I finally picked up my glasses after almost 2 months, and that isn't including the 1 month wait for them to come it. I was not mad at that tho. I called my Insurance just to check and they were able to tell me they had come in. A day later I get a call from the office saying they have my glasses. So we begin to play this game of Tag, trying to get a hold of each other. Finally I give up and just leave a message asking for Office Hours so I can pre-plan a day. I never get a call back. this goes on for TWO MONTHS!!! 

Today I was actually able to get ANYONE to answer, and I rush out there to get my frames. I kindly ask, what are your hours here, and I get the response from this woman, "We are open Monday to Friday"... and she stares at me. After this awkward pause thinking she was thinking of the hours, I realize she wasn't. I say, "Yes ma'am I know this, I was wonder specific hours or at least the general time if it is not constant." She just continues to stare at me and I say, "so, may I have your hours. I will also be nice enough to add them to Google Maps to help others get times for this office." and this woman stares blank into my face, "No I do not think that is a good idea." 

That just blew my mind, that she would blatantly refuse to give me the offices hours. Now I would understand if they had a wishy washy schedule, but just over the phone when I asked if they had ha pretty steady schedule. To which they informed me that they have a pretty solid and constant schedule. 

I will never go back to this office. I would recommend the same to everyone else. This woman in the optical department was out right rude for no reason. I love the doctor and I am sad that I have to leave but I will refuse to deal with a staff that would be so ignorant to people who come into the office of a medical facility. If at all possible, I would say to avoid this office until you are geriatric because they obviously do not want to try and help bring in any other generation of patients. To doctors and the back eye exam staff I am sorry, you all have done nothing wrong and were fantastic when I had my check up.

 8 years ago (03-08-2017)

Over the phone very unfriendly. They mess up details in a short period of time. The doctors are helpful.

 8 years ago (12-06-2017)

Excellent doctors and office staff.  Had a very serious eye issue several years ago and everyone there were fantastic.

Because of such a positive experience my entire family switched to this practice.

 8 years ago (10-01-2017)

I hesitate even giving a one star rating! It was my first visit to this office and would never give them my recommendation. I was extremely disappointed with the lack of professionalism and respect for one's time. I was there for 3hrs. and left feeling that I didn't receive quality care and was not confident that I had had a thorough eye examination!!!!  The assistant did a majority of my eye exam. When Dr Portnoy finally did come in, he was there for 7min. max. and did not seemed to be concerned when I explained that I still could not see clear after the assistant changed my prescription. He stated he would increase the script in one eye and did not recheck me even after I voiced a concern. Very dissatisfied!!

 8 years ago (19-01-2017)

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Allegheny Ophthalmology Associates

Reviews, get directions and contact details for Allegheny Ophthalmology Associates

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