Allstate Insurance Agent: Virginia Brockwell

Reviews, get directions and contact details for Allstate Insurance Agent: Virginia Brockwell

About

Our agency is founded on the premise of respect, a genuine desire to help and do what is right. We want you to have the protection you need, with all the discounts you deserve and to know we are here for you whenever and wherever you need us.

Story

As a Personal Financial Representative in North Chesterfield, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

Address: 9505 Hull Street Rd, Ste A2, North Chesterfield, VA 23236, USA

Phone: (804) 745-9500

Website

State: Virginia

City: North Chesterfield

Zip Code: 23236

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Friendly, professional, informative and transparent - These guys are awesome - over 25 years of premium service and support

 8 years ago (14-03-2018)

I was with Allstate for two years, perhaps more.  I had dealt with Mr. Brockwell a few times, a very kind and knowledgeable man,  and I was very content with his service. Unfortunately, this past experience with another agent demolished my high expectations of this office. Two years ago, Allstate reached out to me so that I may consider switching over from the Insurance company I had at the time. I had explained to the agent who gave me a quote that my vehicle was being financed and although I was making the payments, the vehicle was under my father's name.  The agent told me that it was a common situation they dealt with and there was no problem because they had done it before.  Just a couple of weeks ago, I purchased another vehicle, and as I went to change  my policy, "suddenly" they objected to everything they had told me, and as opposed to apologizing for the mistake, this particular agent tried to blame me for accepting to go with Allstate.  The agent had pretty much confessed that if anything were to happen to the vehicle, they would not have covered it.  After I inquired about why I was so outrageously misinformed, one of the agents in Mrs. Brockwell's office was absolutely rude and couldn't have made it any clearer that the she could not care less about my situation. 
 She further attempted to deny and ignore my concern.  That same day, I cancelled my policy. It was the 18th of April.  I decided to go with another Insurance company who had no problem with my situation.  A week later, Allstate had the audacity to not only continue to charge me, but failed to even contact me to explain the fault on their behalf.  I had to contact Allstate Customer service and put in a request for the refund and I have yet to receive my refund.  This was truly a major disappointment for me.

 9 years ago (02-05-2017)

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