AM-PM Automotive Repair

Reviews, get directions and contact details for AM-PM Automotive Repair

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Visit our website http://www.ampmautomotiverepair.com

Story

At AM-PM Automotive Repair, we are committed to performing the highest quality repairs and services. Our number one priority is customer satisfaction and safety. We take great pride in our work and it shows in the results.

Our beliefs here at AM-PM Automotive Repair are simple. We believe in unsurpassed customer service, quality work, reasonable rates, and absolute customer satisfaction. We know that you have a choice in choosing an auto mechanic and we’d like to thank you in advance for choosing us.

Address: 3696 Scheuneman Rd, White Bear Lake, MN 55110, USA

Phone: (651) 426-0462

Website

State: Minnesota

City: White Bear Lake

Zip Code: 55110

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have known the owner Greg for over 20 years.  They back up their work and it is nice to sometimes get a loaner.  For a previous reviewer who seemed surprised at part prices, you have to keep in mind that a private shop has to order parts and have them delivered.  You will pay more for parts then you can buy them on the internet for.  The difference is that you do not have to wait 2 days for them to arrive and you are not the one turning the wrench.  AM-PM has a very solid warranty on their work and part of that is relationships with their part suppliers.  A dealer sees my car if there is a recall.  Otherwise this is the only place I trust.

 9 years ago (09-01-2018)

They did quality work, maintained excellent communication, and gave me a loaner. My girlfriend and her family have been using this place for years and praise it often. I feel very comfortable doing business here, and recommending them to friends.

 9 years ago (02-02-2018)

We've had various services done on both our vehicles and have been satisfied each time.  I didn't feel rushed, staff listened and answered questions, they have loaners tho we have not used any and the waiting area is pleasant. We felt the amounts charged we're reasonable.

 8 years ago (13-03-2018)

I won't be back.  My wallet being opened at this repair shop is over.  I spent good money there, but in the end I only got excuses not results.  I can't afford to pay a premium price for a result that gives me more issues or worries.  The owner is a good man and means well and will go the extra mile to help.  I do like him a lot, but to many mechanics in and out of there and I can't afford to have an engine replacement every year.  So I have to sadly move on.

 9 years ago (02-08-2017)

Back in the fall of 2015 I took my wife's 2001 toyota highlander to this shop because it was riding really rough when going over bumps, also it was burning through oil at a fairly alarming rate. 

They diagnosed the problem(s) and recommended new struts(front and back), as well as new valve cover gaskets(as the old ones were worn out or failing). Partway through the repair they also said the spark plugs looked bad and should be replaced. 

This brings me to my first con of this shop. Markup.I paid $23 per spark plug when I could go to Autozone and pick them up for $9 a piece. Stupid me. They finish the work and $3000+ later I'm on my way.

Fast forward a year and a half, I take the car in as the check engine light is on and it's running really rough. They diagnose the problem, my knock sensors are not functioning correctly. This would require them to replace the knock sensors, total cost $1400. I balk at that price but they tell me it's 3 hours of labor. I ask where the other $1100 is coming from and it's parts. They quote me at $330 PER KNOCK SENSOR. The most expensive price I can find online for that part is $150. Most are between $125-135. So, $400 markup just on those two parts. :(.  

In addition, they notice that my valve cover gaskets are shot and need to be replaced(remember that $$$ repair I had a year and a half ago?). To their credit, they cover this under warranty so I'm off the hook. they replace the valve cover gaskets and send me on my way, I decide to do a bit of research before getting the knock sensors replaced. This car is 16 years old after all. 

I take the car to a different shop who quotes me at $450 to replace the knock sensors(another shop quoted $950). While he has the intake manifold off, he notices something wrong with the valve cover gaskets. They were not installed correctly, o-rings weren't lubricated, some bolts weren't tightened, etc. Overall just a shoddy job. AND I have a misfiring cylinder because my spark plugs look shot. Interesting, those Iridium spark plugs with a 70-100k mile lifespan that I paid 3x markup for 12k miles ago are already shot, that's strange. 

I call AMPM back up, and again, to their credit they agree to take a look at the car and assess what happened. After a fair amount of back and forth they admit that the person who replaced the valve cover gaskets did not know how to replace them properly....AND DID IT ANYWAYS. While also admitting that the job wasn't done properly a year and a half ago. They disagree with the assessment that there is a misfire on one of the cylinders until I tell them to take it for a drive and tell me if they disagree then. After some more back and forth they agree to replace two of the spark plugs. 

I had to push to get the two spark plugs replaced for free because technically they weren't covered under warranty since my engine was burning oil. After I reminded them that the reason I brought my car in initially was BECAUSE IT WAS BURNING OIL, they agreed to replace two of the $9 spark plugs for absolutely no cost to me...Which now means that they didn't completely diagnose my oil burning problem originally, instead they suggested an expensive repair that, while it was needed at the time, they also botched. What type of damage does running a car with improperly seated valve cover gaskets have on an engine? No idea.

Here's the thing. Everyone I worked with at AM PM was always friendly, they always took the time to try to explain the problems to me. I feel a little bad writing a negative review because everyone was really nice. Ultimately, it's the large markup and their inability to fix a problem on their first two tries. Nothing personal, like I said, they all were very pleasant!

What they should have done?
- Replace all spark plugs for free(They 'cleaned' the other 4 plugs, why not just replace all of them to put my mind at ease? Would cost $36 for them)
- Offer to diagnose the oil burning problem for free(this is why I initially took the car in) and offer me an extremely fair price for the repair(just parts, no labor? Parts at COST).

 9 years ago (11-04-2017)

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