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AMC Magic Johnson Harlem 9

  1. New York
  2. New York Movie Theater

Reviews, get directions and contact details for AMC Magic Johnson Harlem 9

Address: 2309 Frederick Douglass Blvd, New York, NY 10027, USA
Phone: (212) 665-6923
State: New York
City: New York
Zip Code: 10027


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Reviews
My experience at the AMC Magic Johnson theater was a disaster. After getting my tickets from the electronic system I proceeded to the snack line which was extremely long with only 2 registers open, but I tried to make the best of it by talking with my friends about the movie and deciding what I would eat. As we waited on the line I was horrified to see a staff coming from a room with a large clear storage bin full of popcorn to dump in the popcorn display and serve to customers. I witnessed this happen 2 times during my wait to be served. This turned my stomach and I immediately knew I would not be ordering the popcorn so I purchased nachos with cheese only to eat it and discover that my cheese was cold. Upon getting my order I walked to the soda machines to get my drink when I saw juice, soda, slushie, and ice all over the machines and floor, it was a disaster. The soda was flat, the nacho cheese was cold, the trash cans were overflowing and the theater was a mess. There was popcorn all over the floor and counters and from my arrival to my exit I saw no one cleaning anything. I have never been so disappointed. This theater is in such a great location near lots of restaurants, transportation and stores; however I would not recommend this theater after my bad experiences.
7 years ago (06-03-2018)
Very unprofessional staff, Answering a simple question and Getting someone to help me was a Task for the staff. The slushy machines were not working but they still charged us for them. Then when we asked for assistance or someone to check the machines out, we were dismissed with a sucking of the teeth and by turning to the next customer as if we were not even there. The place also looked like a tornado hit it. This staff needs to have a serious training session. For the price of movie going we should have some better customer service. P.s. Hey Magic!!!! Upgrade them seats... Most AMC Theatres already have reclining seats.
7 years ago (27-02-2018)
I go here to watch just about every movie I'm interested in. The place is always clean and looking great. The employees are polite folks I've never had any real trouble with and there's a buffalo wild wings in the same building? Great place.
7 years ago (20-02-2018)
I was disappointed this time around. They opened the theater 15 minutes before the show began. There were 2 bus loads of children and additional patrons outside waiting for it to open when we got there. There was only 1 cashier and there were numerous premiere members in a separate line, so us regular customers still had to wait while they were taken care of. We were unable to get popcorn and drink because we didn't want to miss the movie. We had all ready missed the trailers before the movie began. I never had an issue with this theater prior to this visit but then again I never go that early. My son and I enjoyed the movie non the less.
7 years ago (13-02-2018)
Saw "Black Panther " here. Reserved tickets is awesome, but it still doesn't keep people from sitting in the wrong seat. HA! Good concessions and clean theatre. Very good experience.
7 years ago (02-03-2018)
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