Amegy Bank

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Address: 280 FM 306, New Braunfels, TX 78130, USA

Phone: (830) 310-3944

Website

State: Texas

City: New Braunfels

Zip Code: 78130

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Just went to a chamber mixer at this location - what a beautiful building, and the people who work there are just wonderful. Very excited about their future!

 8 years ago (03-05-2018)

I have an account with National Bank of Arizona which is a division of ZB, N.A. I have money in the account and they deactivated my online banking and debit card because it had reached a $0 balance for a little while. I was visiting in Texas and they told me they have a sister branch in New Braunfels, Texas called Amegy bank. I informed them over the phone I had an expired license and a yellow slip of paper from the DMV that was stamped by the DMV showing the issue date and proof of new licensure because it takes them a month to send me a new license. The national bank of arizona supervisor called the Amegy bank in New Braunfels and told me they would be able to give me my money if I brought those documents over to the bank. I drove 60+ miles to New Braunfels and brought my expired license, my proof of new drivers licensure paperwork, my certificate of live birth, my social security card and my school ID and they informed me they would not be disbursing any funds to me because their policy states I need to have a hard copy of my drivers license. I called the online banking service later and informed them of what happened and they activated my online banking for me after I was able to fill in the security questions. Then I added an external bank account to the system and then they deactivated my online banking without explanation. They then demanded I give them a phone number to verify my identity, so I did, and they said that phone number I gave wasn't going to be verified and their "system" listed 2 phone numbers that I never even heard of and one phone number that was super old that I didn't even have anymore, to verify me. Basically they are refusing to give me the money that is in my account until I show up at their bank account in New Braunfels with a hard copy of my new drivers license, which can take over a month to receive, even though they promised me over the phone I would be able to make a withdrawl and get my online banking activated again.

 9 years ago (23-01-2018)

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