American Cycle & Fitness - The Trek Bicycle Stores of Michigan

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About

Something for everyone from the performance oriented cyclista to the slow roller extraordinaire. World class bike fit services and premier tech solutions.

Story

ACF carries brands such as: Trek, Electra, Burley, Thule, Park Tool, Bontrager, Kryptonite, The North Face, and Gyro.

Address: 20343 Mack Ave, Grosse Pointe Woods, MI 48236, USA

Phone: (313) 886-1968

Website

[email protected]

State: Michigan

City: Grosse Pointe Woods

Zip Code: 48236

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 4:00 PM

Update Info

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Reviews

They're a Toys For Tots drop-off location!  Staff is courteous, and they obviously care about their community.  10 out of 10, would shop again!

 8 years ago (15-11-2017)

Warning, DO NOT give them your driver's license to test ride a bike, I did and when I realized THE NEXT DAY that it had not been returned to me I called to say I would pick it up. When I arrived I was told it was "put in the mail". Yes, within 24 hours. It has been over 2 weeks now and still no license. have called them twice, one of the times I spoke with Joe who stated nonchalantly " I can't control the mail, don't worry, I've done this a thousand times".  Hmmmm......they need to change their policy for collateral and  remembering to return it. Going to SOS tomorrow to replace my enhanced driver's license. This store has cost me time,energy,grief, and money. Would not recommend them.     FYI - It was the Gross Pointe store , NOT Pontiac

 8 years ago (25-08-2017)

Service is above and beyond. My bike had a problem that wasn't their fault, and they moved mountains to make it right, and gave me a great loaner for my vacation, while they beat the parts out of the manufacturer. --Years after the sale! You can't ask for more. 5 Stars. Thanks to Joe and the whole team.

 8 years ago (17-08-2017)

The customer experience has always been tremendous.  Bernie and Joe are always willing to assist me and are great ambassadors for the ACF brand. I would not go anywhere else.

 8 years ago (01-02-2017)

Mixed review.

Pros:
- Excellent products. Trek and other brands sold at this store are top notch.

- Selection. I had a variety of brands, models, colors, and features to choose from.

- Knowledgeable sales staff.

Cons:
- Price. You won't find a deal here. Everything is either list price or higher. My recommendation...purchase your bike here, but buy your accessories on Amazon.

- Service. I was told my new bike would be setup within 30 mins and they would call me. A day later and still no call. I called them the next day, yes the bike was ready. Went the third day to pick it up and there was not enough staff at the store to service customers, so I had to wait. Unfortunately, the customers ahead of me were there to complain about service, so the wait was fairly lengthy. 

-Support. At time of pickup, my bike was not fitted to me. The features were also not explained. Luckily, a wee but mighty high school girl who works there came up and asked if I needed help, then helped me get the new bike into the trunk of my car. I did receive an owner's manual, but am not sure if it went with my bike since it was from 2011 and my was made in...actually I don't know, but I probably should, right?

Summary
A great place to purchase a quality bike if you are not looking for a deal and are patient to wait for staff to help you. I would go back, but would also shop around first.

 12 years ago (12-07-2013)

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