Andy A Ainslie - State Farm Insurance Agent

Reviews, get directions and contact details for Andy A Ainslie - State Farm Insurance Agent

Story

We are a local State Farm Insurance agency that believes in putting the client first. We focus on customizing insurance options for our clients by getting to know them and their needs. We are involved in the community and enjoy being your local Good Neighbor!

Mission

Our focus is exceeding your expectations when it comes to insurance. We focus on our customers by showing our integrity, sincerity, trust and professionalism. We are very proud to be your good neighbor!

Products

Auto, Home, Life, Health, Commecial Insurance and State Farm Bank products

Address: 1839 W Main St Ste 1, Rapid City, SD 57702, USA

Phone: (605) 348-3338

Website

zib.eilsniaydna@ydna

State: South Dakota

City: Rapid City

Zip Code: 57702

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Definitely one of the most incompetent agencies i've had the pleasure of dealing with. They obviously need retraining on customer service, as it is non-existent at this branch.

 9 years ago (24-01-2018)

I have had the worst customer experience with these people. For example yesterday I called and had questions about my insurance switching over because I bought a new motorcycle. The guy who answered seemed annoyed and irritated rhat I was even calling. I told him if he was busy I can call back later and his exact words were "no it's on my desk now so I just want to get it done with". Okay well how rude first off. And then during my call he told me one second and put me on hold in the middle of me asking my questions. And he came back and said oh sorry had to answer my phone call from my wife. Uh okay didn't know customers came second in your line of business. I understand it might have been something important but don't put a customer on hold so you can ask your wife how her day is going. I'm so sick of this company and I will definitely be switching agents. I have never had such a worst customer experience. And also on top of that the questions I did answer this guy didn't even give me clear answers. He's just like well your account is gonna look weird and stuff and I can't tell you exactly how much your insurance is gonna be. Like what. Aren't you suppose to know how insurance works and how much I need to be paying???!! This guy and everybody else there are idiots. I hate working with them. Def switching insurance agents.

 9 years ago (11-05-2017)

I have always received great customer service from Andy and his staff. I have been a State Farm customer for decades and Andy's team has continued to provide the service I have come to expect from State Farm. Thanks Andy!

 9 years ago (07-06-2017)

Poor customer service, staff can't or won't return phone calls, couldn't tell you anything about Andy as I've never met or had a phone call from him in the 4 years I've been with his office.

 9 years ago (01-06-2017)

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