Animal House Pets, LLC

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Address: 3101 Richmond Rd # 201, Lexington, KY 40509, USA

Phone: (859) 269-2417

State: Kentucky

Zip Code: 40509

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Reviews

My experience at this store was fantastic. Walking in, I was greeted by the owner's son, who asked if he could help me find anything. I saw the fish in the back so I told him I knew where to go, and I headed to the back. When I got there I was greeted by a guy at a computer, who immediately dropped what he was doing to show me around. I really wanted to gawk at the fish, because I love fish, but I found myself buying a plant from a large, very good looking array of plants in a tank on the side. 

He knew the species of plants, knew their light/CO2  requirements, and gave some care tips when I inquired about my other plants that aren't doing so well. Then I went to look at the fish and boy, this place has a great selection of tropical fish. Unlike what some of the other reviews say, I saw no dead fish. At all. They all looked healthy, actually. Save for one or two that looked a little secluded and swam towards the top of the tank, all the fish looked bright, colorful, and we'll kept. Each tank was planted, had light, and filtration. 

As I was there the owner and I made small talk about fish and breeding, etc, and he said he deals with local breeders, which is a plus. 

No matter how much you trust your local fish supplier, how well they keep their fish, etc. People need to realize that, with zero exceptions, you should quarantine your fish before adding them to your established community. This prevents disease, shock, or other issues. 

Overall I didn't find the family to be rude at all, just excited to have a customer and all of them wanted to help me any way they could. 5/5 for me.

 7 years ago (05-10-2017)

Animal House is a fantastic small animal pet store!  The owners are very helpful and knowledgeable, as well as kind and attentive to your questions.  We recently purchased our Chinchilla there along with all of her needed supplies.  The process was simple, and we have been so pleased.  I highly recommend Animal House Pets!

 7 years ago (04-12-2017)

I've been a customer of theirs for about 20 years now.  They have always been there to help me when I need help with my fish, even when I've been low on money.  I am on a fixed income and they know that. When I'm low on funds and need supplies they will let me get them early and pay for them when I get my check. That is just an example of their customer loyalty.  Purchase your pet supplies here and help a locally-owned business. Good people....

 7 years ago (31-10-2017)

Wouldn’t let us in the door on a Saturday at 1PM because they were ‘short staffed’. Whatever the heck that means... turned 5 people away at the door. Um, you’re either open or closed. Won’t waste my time anymore.

 7 years ago (04-11-2017)

I am pretty bummed out because this used to be my favorite pet store in the area, and I enjoy supporting local businesses, but I can’t get behind the awful customer service and how they just don’t care about selling a great product. 

I bought over sixty dollars worth of fish, plants, and supplies but when I got home I noticed one of the fish looked sick and lethargic. I called as soon as I could the next morning, but they said they wouldn’t refund, replace, or exchange. They said we should have seen the sunken belly and dull eyes, but this fish is the size of a pea and that place is about as dim as anyone who would not agree to stand behind their product. Not only were they rude on the phone, actually hanging up on my husband, but they are unethical business people and we will not be spending any more money there.

 7 years ago (15-10-2017)

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