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Reviews, get directions and contact details for Most Valuable Pets

Most Valuable Pets

About

Locally owned/operated since 1993. The only Certified Companion Animal Specialists in the state of KY! Voted "Best Single Pet Store" in the Country in 1996! MVP was named "Companion Animal Retailer of the Year" by Pet Product News in 2008!

Story

We opened Most Valuable Pets, Inc. on August 23, 1993. I had the dream of owning my own pet store since I was 15 years old. At age 12, I volunteered at a local veterinary hospital and by the age of 15, I was their veterinary assistant. At this time, I also began working at my first pet store. By the age of 17, I was the assistant manager of the pet store. At age 20, I moved to Atlanta and was the youngest sales representative ever at Southeast Pet Supply, which is the largest wholesale distributor in the south east. In Atlanta, I worked in and managed several pet stores

ranging from single operations to four store chains. I graduated from Auburn University with a degree in Zoology. I bring to Most Valuable Pets a wealth of experience with animals and knowledge of their care.

I met Vince at Animal World in Atlanta. We worked together at this four store chain. Vince has always shared my enthusiasm for animals and is a very business minded, practical person, with extensive pet store management experience in addition to a Business Management degree from Lexington Community College. Upon my graduation from Auburn we made a decision to return to my hometown, Lexington, and open a store - Most Valuable Pets. This name was selected because it also happened to be my initials - MVP. Vince and I work as a team managing and operating the store. Vince also owns, operates, and manages our Aquarium Maintenance Service. He has clients in many different industries including restaurants, doctors, lawyers, and private individuals who use his service. Vince and I were a perfect match and in January 1998, we married.

We are the only Certified Companion Animal Specialists in the state of Kentucky. I was the first woman in the nation to complete all five certifications and Vince and I were the first to complete the sixth designation. The six certifications include: freshwater fish, canine, feline, avian, small animal, and reptile. We encourage education. Education is power and the key to success.

In 1996, Most Valuable Pets was voted "Best Single Pet Store" in the country. We continue to play a vital role in the industry as well as our community. In 2008, we were named "Companion Animal Retailer of the Year" by Pet Product News, proving we are a leader in the industry in animal and customer care. We are often featured in many trade magazines and we support many local charities and groups. We recognize that we are in the pet business but we also say we are in the "people business." One key to our success is loyal customers. Our goal is to have Most Valuable Pets be an enjoyable place to work and for our customers to love to do business with us.

-Melissa V. Poynter Whitton

Address: 921 Beaumont Centre Pkwy, 100, Lexington, KY 40513, USA
Phone: (859) 219-0056
moc.loa@procnipvm
State: Kentucky
City: Lexington
Zip Code: 40513


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
I have been a customer of Most Valuable Pets since they opened more than 25 years ago. I have been impressed since my first contact and have always used their services since. They value “all” the animals in the store & provide special training for each individual employee so they can recognize needs as they occur. They attend & send employees to local & out of state training. You could not find a store that is more attentive or knowledgeable about the fish, birds, dogs, cats, reptiles, rabbits, hamsters and other creatures that they make available to interested customers. They never fail to provide appropriate information to customers.
7 years ago (06-03-2018)
The owners are fantastic and grooming prices are very reasonable. Great care is taken with our dogs when they go there and we love to see what animals are currently adoptable. Very unique feature here is the bird open sanctuary where you can feed macaws and parrots. Only reason for four stars versus five is some of the younger employees tend to get distracted and not take notice of people looking to check out or needing attention unless you are younger, however the owners are very attentive as are some of the older workers to all ages.
7 years ago (28-02-2018)
I will never recommend this store to anyone, in fact I will tell people not to come here. I have recently bought all the supplies for a fish including a 1 gallon fish bowl, fish food, chlorine drops, rocks, and a plant for the bowl. I asked for help from multiple people in the store and no one would help me. There was 1 girl working back in the fish section and when I asked her a question, she gave me short answers and seemed annoyed that I was asking for help. After a few days went by, I then realized that I no longer wanted this fish anymore so I came back into the store and was talking to an employee who was kind and after I was told that these items could not be returned, I asked to speak to a manager. This manager would not give me her name and the first words to come out of her mouth were rude and she obviously had an attitude for no apparent reason. I explained my situation to her and she continuously was rude. I told her that I wanted to return all of these items which were NOT BROKEN or they were in PERFECT condition. On the bottom of the receipt, it CLEARLY states that "merchandise can be returned with a receipt", well they do NOT honor this even if you have the receipt or not. I did bring the fish back in and they decided that they would take the fish back and not refund me for the fish, but they would also put them back into their original tank with all of the other goldfish. They then claimed that they could not take my fishbowl back because it could be contaminated BUT they put my fish back into the tank!!!!!! Hannah was one of the managers that I spoke with and she was absolutely RUDE. As a customer, I expect to be talked to in a respectful manner because I was not being difficult or rude in trying to return the fish bowl. I will NEVER be back into this store because of the awful customer service and they do not honor their return policy.
7 years ago (20-02-2018)
There is not 1 bad thing you could say about this establishment. Vince is a great guy who takes the time to help you to make the right decision for your pets. He goes the extra mile as well as his employees to set you up for success. You don't find this type of connection in your conglomerate pet places.
7 years ago (18-03-2018)
Just visited this place for the first time today. The staff was helpful and there was a wide selection of animals to choose from. The aviary with exotic birds was especially fun to check out. I'll definitely be returning!
7 years ago (24-02-2018)
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