Answer Financial

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Address: 6, 15910 Ventura Blvd, Encino, CA 91436, USA

Phone: (818) 644-4000

Website

State: California

City: Los Angeles

Zip Code: 91436

Opening Hours

Monday: 4:00 AM – 10:00 PM
Tuesday: 4:00 AM – 10:00 PM
Wednesday: 4:00 AM – 10:00 PM
Thursday: 4:00 AM – 10:00 PM
Friday: 4:00 AM – 10:00 PM
Saturday: 5:00 AM – 9:00 PM
Sunday: 7:00 AM – 8:00 PM

Update Info

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Reviews

My advice? It will pay the bills while you work here but I say just use it to get your P&C licensing paid for and cut out while its good.  Lots of other companies out there that will pay higher incentives/commission for doing a lot less work as far as insurance goes. 

A few very simplistic changes would make this a more enriching workplace. First off, change the compensation structure and up incentives for agents. In a workplace such as this SALES is king. Everyone else is either sales support staff or on the sidelines. 

Answer Financial does a fantastic job of confusing their priorities as far as what is important and whats not. Its almost as though there is this impotent effort to inflate and validate the importance of non-sales personnel. 

Incentives could easily be increased; cut down on QA staff (last year company still lost over 118,000 dollars or more in waste, agent errors and ommissions).

 QA is too busy focusing on agents that put effort into their job to avoid legal calamities, while deceptive and morally ambiguous agents are costing the company tens of thousands of dollars on an annual basis. 

Secondly; cut out outbound and put agents on auto dialer for direct response during wait time, because if i can convert an outbound transfer lead with a customer that has no idea why they are talking to me, then the outbound team is just siphoning more commission and more money. Cut out the middle man and commissions would not be so bottlenecked. 

Lastly; there is no clearer way to state this but keep meetings to a minimum. Lots of valuable time spent that could be used getting sales in useless meetings, tech issues for chat videos for hours on end to basically watch an hour long presentation that has nothing to with sales whatsoever but in fact a very convoluted way of teaching employees to "click this button"  

Sales is king. Sales needs to be king. Sales is all that matters. Stop siphoning off incentives and watering down commission, and its not very clever or strategic to have QA involved in commissions. 

  Paying several people on a team at 30k or more a year to tack off a few bucks here and there (even top agents still get their audit scores worked down due to negligent QA that cant listen to an entire call) is not very sound business wise. 

QAs job needs to consists of 
1. Are they breaking the law? (refer to ACTUAL insurance regs, not AFI pencil pusher guidelines)
2. Are they lying to the customer?
3. Did this costs the company money to get this business? 

Thats it. Simple. If sales was number 1 priority here, it would actually be a much better place to work. 

Sales is KING especially when your company expends $10,000+ per employee for training and licensing and average turnover tops out 30 percent or more, especially when the insurance industry is as tough a market as it is now. Answer financial needs to simplify its overladen bereaucracy to 

1) Sales Agents. 
2)Sales support staff
3) Necessary day to day staff such as HR, IT and reception. 

If you are not sales, you are second, third or last priority. If you dont make the company money, then shutup and support the sales staff.  

I can make more money doing a lot less work at my current position than I ever could at Answer Financial. Sales needs to be first priority. Sure you got a few quarterbacks with the existing status quo but quarterbacks aint going to run the company; imagine if every 1 in 3 could be a quarterback; simply prop up sales, make SALES number 1 and everything else will fall into place. 

Stop making excuses to screw with agent commissions, trim the corners and cut the fat and this company will run itself. Thats my advice. I mean, I'm not the one who is tens of thousands of dollars short because of how i run my company.

 7 years ago (03-04-2018)

I have done work at AF and employees were very kind and helpful . Can't speak on their service but the people and conduct were very professional , have no problems with them ; And would actually consider AF if I did need their services .

 7 years ago (21-12-2017)

I worked at Answer Financial as an IT tech for 6 years . This company has an interesting culture, and I think it's existence is a net positive for the surrounding communities. It has a culture of innovation and hard work, led by this super-nice guy, Rob Slingerland. I don't recommend looking for an IT job there, as it's very a tough environment with a grueling work schedule. Nor do I recommend working there as an agent - that's even tougher. Insurance industry profit margins are razor thin for brokers like this, as anybody with experience working in the industry can tell you. A company like AFI must do a lot to stay afloat and pay its employees, let alone prosper and flourish. But if you're looking for any other position, including in the areas of programming and web development, I definitely recommend this place. This company is fortunate enough to have some really good, dedicated and talented developers, and, as I said, the company is always innovating and trying to be better at what they do and staying ahead of the competition.

I've also been a customer and I have remained a customer for the past ten years. They got me a very good deal on my car insurance with 21st, and even a better one for my home through Safeco.  Safeco is an EXCELLENT company when it comes to home insurance. 
Not everyone fits the same pedigree when comes to shopping for an insurance policy; you might just not be in the right market for this company and the carriers that it represents, but a lot also depends on the knowledge and the dedication of your sales agent. I recommend female employees over males. Women are just more caring and detail-oriented than men, and my agent was also a woman. Just as with every other product, keep shopping around for auto/home insurance. And if you're looking for a place to work, give this company a try, it might just work out well for you.

 7 years ago (09-01-2018)

I used to work for them until I got tired of being treated like a sheep. They constantly change the compensation plan to benefit them, the employees are the ones that suffer. At first working there was "okay" I worked from home, which was nice and all but they hold that over your head. If you don't meet their ridiculous quota then back to the office where the parking structure is jam packed (and you pay for parking too). This place has a big turn over with employees, they are constantly hiring because people are dropping like flies. I hope they change how they do business, this place has a bad reputation.

 8 years ago (01-08-2017)

Read the print on what you sign, they charge you a ridiculous amount to find low cost companies. You still end up not getting the best quote anyway. Shop yourself.

 9 years ago (13-01-2016)

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