Apple Short Hills

Reviews, get directions and contact details for Apple Short Hills

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1200 Morris Turnpike, Short Hills, NJ 07078, USA

Phone: (973) 564-5813

Website

State: New Jersey

Zip Code: 07078

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews

Terry did a great come back. Had a phone with a cracked screen repaired, 8 days later one little drop and it completely cracked again. Spoke with Terry with no problems and had my phone repair no charge. Thanx

 7 years ago (28-02-2018)

This store offers the worst customer service experience as of Oct 10 2017.  Good experience won't be revealed when customer wants to buy a new product, it's only revealed when customer faces challenges and gets the exact help needed, and this store obviously cares more on the sales not the services.

I made a Genius Bar appointment with my Beats headphone. It doesn't charge and it just got one-year warranty expired in like 3 days. The technician and the store manager just kept telling me it's out of warranty and there is nothing they can do. The solution they offered was paying $199 to get it fixed. And they argued it's so cheap because it's not even 50% of the original price. The way they offered this kind of 'help' is really disappointing to a customer. I later returned back home and contacted Apple online support and managed to get a warranty exception. 

As I have described above, instead of offering services, they offered sales. Instead of looking for solutions, they instructed an approach which anyone can find out from internet. If so what's customer service for? What defines a company with good reputation of customer service?

I still really appreciate the help I got from online store. Anyway don't expect any good customer service from this store. Real experience as of Oct 10, 2017.

 7 years ago (10-10-2017)

You pay sooo much for their devices. Stores always filled with customers with performance issues of their devices. Stop rigging the bloody phones in attempts to sucker people into accessories/sales. And you will have happy customers!

 7 years ago (01-02-2018)

Called this location and made an appointment for battery replacement. First available appointment was 6 days away, I took it anyway. Up on my arrival I was was informed that they cannot help me because they don’t have parts in stock!! Why did they make an appointment and waited my time? Manager Ron Leith was not helpful at all.

 7 years ago (08-01-2018)

You know what Apple products are, so buy them online, or just about anywhere else. You won't get any service at this store for hours, and if you do, it will be rushed and disappointing. Twice I tried to get something ordered at this store. One time no one attended after 30+ minutes post check-in. Second time I got passed from one employee back j to the line to wait for another. Had to leave both times as I had other commitments. I have no plans to go back to this location... ever.

 7 years ago (24-11-2017)

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Reviews, get directions and contact details for Apple Short Hills

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