Apple Westfarms

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 500 W Farms Mall, Farmington, CT 06032, USA

Phone: (860) 221-0800

Website

State: Connecticut

City: Farmington

Zip Code: 06032

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

First let me start by telling that I am a loyal Apple customer. Now having said that, this store lacks the quality that apple is so famous for. The customer service is not at all upto the mark. There are times when they were good and there were times when no one was willing to even ask what am in for!! They are eager when they feel that a customer is there to buy something but if you are there for the genius bar even with an appointment you are going to wait there for a very long time. Also there is no concept of queue.

 7 years ago (15-03-2018)

At least 30 employees in red shirts and not one willing to make eye contact or assist us. I do value good service and quite honestly have low tolerance for poor service, but this was exceptionally bad.  Luckily I walked to the other side of the mall and had excellent service with my iPhone hardware issue from Verizon.  Acorn d this Westfarms Mall Apple Store location if at all possible.

 8 years ago (01-01-2018)

When we arrive inside the shop, we went directly to the Imac section, so the employees from the shop missed us, we were patiently waiting for somebody to arrive and to get their attention, but nothing. The African american employee saw me - but disregarded me. Until I said: ok I will go and ask for assistance to whoever I see that's free. And so I followed an Old woman (employee, yes) and said: Excuse me? Can you help me pls. The she gave me a look like: what? why are your bothering me now-look. Then she said, ARE YOU GOING TO BUY SOMETHING? and so I said, yes the iMac. So she said ok we go. DO I REALLY NEED TO BUY FIRST BEFORE SHE WILL ENTERTAIN ME? And so we moved, I ask for a certain software if by using iMac will be enough to operate my desired software. So she said (with brows raising) huh! If you can't see it in the App section, then you can't use it! You know, if you want to be as arrogant to be employed in Apple - you should have the KNOWLEDGE at least. When we went asking for a deeper issues, she asked for (obviously) a help. And so the guy was very way more professional and knows how the product that they are selling. In the end the old lady said - so what are you? (profession) YEAH! I don't understand how did this old lady managed to penetrate this job and how she passed the customer service.

 7 years ago (06-04-2018)

Like any Apple store this one has all the apple products and accessories. The customer service is good as you will have to wait for sometime (very less time) before someone comes and assists you.

 7 years ago (10-04-2018)

Terrible customer care experience - it's a shame that you are obligated to give at least 1 star. Bunch of busy appearing staff who seem to accomplish nothing! Many levels of incompetencies are obvious amongst the staff. While some do not bother to look up your appointment and simply ask you to sit, others cannot replace your battery on time since you of course spent your appointment time simply waiting. The store does not even have a decent network to activate a phone. At the end, the staff fail to do much except say "Sorry, we screwed up"; who knows if they even mean it?

 7 years ago (02-02-2018)

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