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Reviews, get directions and contact details for Artesia General Hospital

About

Artesia General Hospital is a 49-bed, non-profit facility serving Artesia and Southeastern New Mexico since 1939.

Story

Artesia General Hospital has been committed to delivering medical care to our community since the facility first opened its doors in 1939. Since then the hospital has grown into a 49-bed, non-profit facility serving Artesia and Southeastern New Mexico.

Patients come to Artesia General Hospital with a common need – to receive quality healthcare. We strive to be much more than a state-of-the-art hospital with a broad range of services – we strive to provide compassionate care. Our family atmosphere brings out the best in each person and empowers each of us to perform the best work of our lives.

We aspire to achieve the highest standards of quality and patient satisfaction. Our patient, physician and employee satisfaction rates are some of the most admired in the region and state, and our health care system is recognized as a leader in quality health care.

Our distinguished medical staff is why Artesia General Hospital draws patients from across Southeastern New Mexico. The vast majority of our physicians are board certified or board eligible in their medical specialties, and they have been trained at the nation’s finest medical schools and hospitals.

Safety, effectiveness, patient centeredness, timeliness, efficiency and equity – these tenants are the foundation of our approach to quality. We compare ourselves against state and national benchmarks in these key areas to ensure we deliver the highest quality and safest care possible.

Our work and mission has always been guided by the needs of our patients and their families. We partner with our community to build, improve and sustain health care delivery and increase the health and well being of those who live and work in Artesia as well as the surrounding regions.

Mission

A Tradition of Compassionate Care
A Vision of Innovative Service

Address: 702 N 13th St, Artesia, NM 88210, USA
Phone: (575) 748-3333
State: New Mexico
City: Artesia
Zip Code: 88210


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Dealing with the medical staff was great but billing was HORRIBLE! My situation was a workman's comp issue and I informed them of that at every visit . However, every single bill was still incorrectly routed through my insurance and then to me. After the issue was first noticed, I called the billing department to correct the problem. But despite that, subsequent bills were still processed incorrectly. My claims adjuster and I have now made 5+ phone calls to their billing department to try to get it fixed, and they still can't get it right. During my last phone call to them to address the most recent bill, I asked if anything in my file said that it was workman's comp and the woman told me, "No". I've had surgeries at other places before and have never once had an issue like this. Their billing department, at least the people that I've had to deal with, have been completely incompetent. I will never go to Artesia General again for a medical issue, which is sad because the doctors and nurses I dealt with were amazing.
8 years ago (21-08-2017)
We don't ever go in unless it's an EMERGENCY and it always happens to be during the night. Dr. Vigil and his staff are a joke (EXCEPT FOR Marina Perez) ... We had the most awful experience with rude nurse Gina. It took 4 hours to be seen and when we were finally called Gina was EXTREMELY rude!! She asked my mom who her doctor was and when she told her, Gina says "Then why didn't you go there?" with an attitude from Hell. This is unacceptable for an ER!!
7 years ago (08-02-2018)
The hospital has the best group of doctors in the area. The staff cares and my problem was quickly addressed. I wish my hometown had a hospital like this!
8 years ago (25-07-2017)
Most all of the doctors (excluding Shahriah Anoushfar) associated with AGH are fine. However, their billing department is horrendous. They are incompetent, rude and if you actually pay out the nose for insurance coverage, they will not give you a discount. They gouge your insurance as well as their patients. I will be using Carlsbad for all of my medical needs from here forward.
8 years ago (14-09-2017)
Not a positive experience. My appendix would have burst before they saw me, glad I went to Roswell.
8 years ago (27-11-2017)
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