Memorial Medical Center

Reviews, get directions and contact details for Memorial Medical Center

About

Recipient of the "Best Hospital" Reader's Choice Award 2003 - 2013, 2015 and 2016!

Story

Located in the Mesilla Valley of southern New Mexico - between the stunning Organ Mountains and the rambling Rio Grande - Memorial Medical Center serves the 300,000 residents of Las Cruces, Doña Ana County, and the surrounding region. We offer comprehensive care to our patients, including the latest in diagnostic, therapeutic, and rehabilitative services, both on an inpatient and outpatient basis.

Mission

Our Mission:

To care for our community with compassion and respect.
Our mission has guided us for over sixty years. Through generations of steadfast caring, we have fulfilled our mission by focusing on you - our Patient - and those you hold dear. Your care, your comfort, your concerns are our reason for being here.

Our goal is to meet or exceed your needs every day. To achieve this goal we continually update our facilities, improve our methods, maintain state-of-the-art equipment, and provide the latest in technology. Most important, our talented physicians and allied health professionals work closely with our well-trained and dedicated team to provide the best healthcare in the region.

No matter which of our services you require, from admission to discharge and everything in between, Memorial Medical Center will be your partner every step of the way. Your well-being is our inspiration; your trust is our reward.

Our Vision:

Where patients choose to come for care, physicians want to practice, and team members want to work.

Accredited Hospital:

Our acute care facility is licensed by the state of New Mexico, certified by the Centers for Medicare and Medicaid (CMS), and accredited by The Joint Commission.

If you have any questions or concerns, please contact The Joint Commission at 630-792-5636 or 800-994-6610 between 8:30 and 5:00 PM Central Time, or you can send an e-mail to [email protected].

Address: 2450 S Telshor Blvd, Las Cruces, NM 88011, USA

Phone: (575) 522-8641

Website

State: New Mexico

City: Las Cruces

Zip Code: 88011

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Trying to get care at Memorial Medical Center was hands-down the WORST hospital experience of my life, which is saying a lot because I am ex-military and have been in Army hospitals, low-dollar county hospitals and urgent care clinics.  I arrived at the hospital late in the night with severe abdominal pains.  The registration staff was rude, one girl flirting with another worker, the other away from her desk.   I get signed in and wait in a crowded waiting room, am called back after a few minutes for stats and told to give them a urine sample, which I have to cross the lobby again to a public bathroom.  The bathroom was absolutely filthy with trash and wipes strewn about.  I collect the specimen and go back to triage and knock on the door, no one answers so I sit there for another 10 minutes or so with urine in my hand.  Get called back again for blood samples and finally ask if someone can take my urine sample.  The "nurse" who took my blood left a gaping hole in my vein and sent me back to the lobby.  By now I was feeling so unwell I couldn't even get up out of the chair.  Blood was pumping down my arm.  Another patient finally got up and got me some tissue to wipe up the blood.  Waited more, was taken by wheelchair to ultrasound.  Had an ultrasound done and sent back to dirty and crowded lobby.  I don't know how much longer I waited there but by then all I wanted was to lay down, was very dizzy, in a lot of pain, and getting stared at by crowds of locals and their families who seem to hang out in the lobby.  I had to leave to go lay down.    Left with no care done.   Got a call 5 days later that I have signs of infection in my labwork and need an antibiotic.  Tried to log in to the patient portal to see my ultrasound or lab work results and the patient portal does not work, the customer service number for patient portal is unanswered, I was HUNG UP on by whoever answered the main hospital phone number when I was seeking help.  This is all completely inexcusable.  Do not advertise on your website that you have a 10 minute wait in the ER if that is not true.  Get some of your staff to clean that filthy lobby and bathroom.  Keep a guard on hand if you are going to let your ER waiting area look like a night club for bums.  Keep some type of management on hand to make sure your staff are working and not flirting and playing on their phones.  This hospital is a mess and I will NEVER be back there again.

 7 years ago (28-03-2018)

Had to go to the ER last week due to car accident. It was actually pretty fast, but I might have just been lucky cause it was empty. They took my vitals and made me get a couple x-rays. I was done within a few hours. Not sure how billing will be, but it was as pleasant as you would expect going into the emergency room would be. I have had minimal issues (so far).

 7 years ago (04-04-2018)

If I could rate this hospital 0 Stars, I absolutely would. Their billing department is terrible, and the workers are extremely defensive when your simply inquiring about a charge. It seems that they don't pay attention to what is being asked specifically of them.  They over charge and do not send medical bills until the account has been transferred over to a collections agency. At the time of my visit, they did testing to which I DID NOT REQUEST, and NEVER received documentation confirming testing was completed or any results. But again, I did not request them, and was STILL charged 1500!! After being on the phone for twenty minutes to dispute the charges, they ask me to hold to look further into the account, and they disconnect the call by transferring me back to the automated message.

 7 years ago (23-03-2018)

Dr Felts and his staff did such a good job.  All the nurses where so nice here at hospital.  Love how carrying they where.  Really recommend Dr Felts and his staff as well as the staff in operating room, recovery and the ones in 6th floor. Thank you all

 7 years ago (01-03-2018)

This hospital is something interesting. My girlfriend while on the road driving from AZ to MO started having a bad headache that hurt in a way she had never felt before and her kidney started hurting her. I of course went to the first ER I could find. It was this location.

We went through registration and stats very quickly. I was impressed at the speed of being seen however that quickly faded. She provided all her allergy and medication information to the administrating nurse who took vitals. She then had to give again to first nurse, and again to the doctor that first came in. Apparently none of them read admin chart or form. 

They then send her in for a CT scan upon recommendation from first doctor. Who also had her hooked up to IV with Benadryl, Saline solution, and a muscle relaxer that I'm not familiar enough with to remember. She didn't feel any better after the hour and a half waiting for CT scan results. Well new doctor showed up and said he relieved previous one. Stated nothing showing on CT scan, which is disturbing given she has a previously diagnosed Cyst that wasn't health threatening but should have been noticed.

He then of course needed her medication list and allergies again. It would be efficient to write that stuff down right? He then tells her it's a tension headache and prescribes her same pain killers she is already taking but his prescription was less than a quarter the dose she is already prescribed. So in short it was a complete waste of time as she didn't feel better and we both agreed amature hour. 

Keep in mind we arrived at 10:30 pm and was admitted quickly but didn't leave until roughly 3 am. Again to be told to take a smaller dose of medicine she was already taking. I am happy she is safe, livid at the hospital and amount of time it took. 

While waiting I got to listen to nurses or doctor's talking about their stupid co workers and sharing stories of how truly stupid they were. This entire time we were waiting for nurse to confirm prescription and remove IV so we could leave. In total about an hour and half of listening to this. Just what I want to hear from hospital staff, how stupid there co workers are. Amature hour. Also note my girlfriend is an EMT in MO so not like she didn't know how to describe her pain or situation. Go anywhere but here truly will not help you.

 7 years ago (23-04-2018)

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