Ashcroft & Oak Jewelers

Reviews, get directions and contact details for Ashcroft & Oak Jewelers

About

Established in 1910, Ashcroft & Oak Jewelers is your largest & oldest family-owned & operated jewelry company in the USA!

Story

Our Great Lakes Mall location was established in September of 2010 with a commitment to helping you make moments even more special.

Ashcroft & Oak Jewelers is Ohio's premier family-owned & operated jewelry store for over 100 years and we have the perfect selection to make all of life's milestones special- engagements, weddings, birthdays, holidays, and those "just because" moments.

From diamonds, gemstones and pearls, to an array of exclusive collections & customization options, we truly have it all.

Address: 7850 Mentor Ave Suite 830A, Mentor, OH 44060, USA

Phone: (440) 255-3888

Website

moc.tnegor@ofni

State: Ohio

Zip Code: 44060

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Always a pleasure to visit the Mentor Mall store. I'm not a big mall fan but Tiffany makes the visits enjoyable. Great personality and very professional in all aspects of my jewelry needs.

 7 years ago (15-02-2018)

They told me the sizing of the ring would be done on Saturday. Saturday arrives the work had not even been started. The jeweler would not be back for 4 days and the would only say they would call when the work was finished. I will not return to Ashcroft and Oak for anything, I suggest using any of the other 5 jewelry stores at Great Lakes Mall. But not Ashcroft and Oak all they want is the money, not servicing the customers.

 8 years ago (30-12-2017)

Dealing with them before purchasing the ring was great, but as soon as I got it, things started to fall apart. It is near impossible to get any sort of response from them. I went as far as to contact Michelle in the main office, who has ignored two emails from me. My engagement ring has been replaced, and the replacement hardly looks like the original ring. I would not recommend this company. The lack of customer service and care is ridiculous.

 8 years ago (25-01-2018)

WOW! What an excellent store and staff. They were very understanding, and helpful in accommodating this Canadian in obtaining an engagement ring for his sweetheart. Assistant Manager Carlie (spelling?), was a very clear and concise communicator over the phone, and made it easy to set things up to solve the needs I had. Highly recommend this place.

 8 years ago (11-07-2017)

Ashcroft and Oak was the only jeweler that shipped in a sample of the ring that I found online. Other jewelers would only bring it to the store if I was going to buy it for sure. I worked with Carlie and she was a true professional in making sure my ring arrived on time, within my budget, and to my satisfaction. She went above and beyond my expectations and treated me how she would want to be treated. I love my new ring!

 8 years ago (03-07-2017)

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