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Ashley HomeStore

  1. Ohio
  2. Finneytown Furniture Store

Reviews, get directions and contact details for Ashley HomeStore

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Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 9687 Colerain Ave, Cincinnati, OH 45251, USA
Phone: (513) 245-5700
State: Ohio
Zip Code: 45251


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Reviews
we went to 5 other furniture stores before making a last minute stop here. Amanda Cordon was very sweet, patient and knowledgeable about the products they had in store. Even though we were the last ones in the store she didn't make us feel pressured to buy or leave. We made a purchase with her that I couldn't feel more happy or confident about and really appreciate her service and patience with us. Thank you!
8 years ago (14-09-2017)
Very happy with purchase. Delivered as promised. Salesman, George Edmonds was a delight. Very conscientious, considerate and knowledgeable of the product. Took the time to assist us in picking out our furniture, went the extra distance to assist us with our questions and concerns. A plus to the organization. Thank you very much.
8 years ago (16-09-2017)
I have purchase both living room sets, and a bedroom set from Ashley. The experience has always been a decent one. I was never impressed how their delivery system works, but was always able to make it work. In the middle of August we purchased a high top kitchen table and chairs. We scheduled the delivery for that Friday. My husband took a 1/2 day of vacation to be home for the delivery. The chairs were the wrong ones, I called the store and the salesman told me he made the mistake was very apologetic. He told us to send the chairs back, and just keep the table. They brought the table in and there were scratches on it, and not all the parts were with it. I was ok with the situation until we went to schedule a new delivery. I wanted it delivered in the evening where so we didn't have to lose anymore vacation time. I was told he has no control over the delivery time. Really? Not even when the mistake is yours?! He said I could do a Saturday, we had plans that Saturday and he couldn't even give me a time frame. I did schedule it for that Saturday, but after more thought I didn't want to break my plans waiting for a delivery of a table I should have already have. I went into the store to cancel, and they talked me into rescheduling for a Tuesday and said they'd put notes in not to deliver until after 5:30pm. I get the call and the delivery is scheduled between 11 and 1. I went back to the store and cancelled the order. They gave me the customer service number since they couldn't cancel it since it was Sunday. I called the customer service number and it was continuously busy. I called corporate, had to leave a message. I did receive a call back, and they could've cared less that we had any issues and wanted to cancel the order. They have just lost a long time customer. That's hard for me since we do have an Ashley credit card and it made it very easy to make purchases. I'm very disappointed with the entire experience. I wish there was someone higher up I could speak with but you can't get through to anyone.
8 years ago (29-08-2017)
Extremely unimpressed with Ashley and will never shop here again. We ordered a bedroom set from them a month and a half ago and it has yet to be delivered. The first excuse was that a piece was damaged. The next one was, that the new piece still wasn't in, and they assured us it would be in by September. And here we are at September 5th (a month later) and the delivery has been postponed again because the part still isn't in. I'm not even sure if we'll ever even get our set. Very displeased and will not ever recommend ashley to anyone. Period.
8 years ago (05-09-2017)
Horrible. My boyfriend and I purchased a couch and love seat. They said the couch did not fit in the door and would not deliver it. We ordered a different couch which was the exact same measurements as the one we got rid of and they said it did not fit either. We finally received our over sized recliner that fit. We have made our payments and he has been to the store numerous times to sign new documents. They did not apply any of the money to the new contracts when they had to change them because the couches "did not fit". They have also charged us for 2 different warranties. We also paid cash for the loveseat but it's showing on the contract. I assume they used the cash as a down payment and put both of them on the contract but we did not want to finance the loveseat. This has been going on since April and we still have not gotten the issue resolved. He has taken his receipts up there showing we have paid time and time again and still no results. They still can not give us an amount that we owe to payoff. We just want to pay it off and be done with them. I will never buy from any Ashley location again.
8 years ago (26-07-2017)
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