Aspen Cleaners & Alterations

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Address: 3039 Barrington Rd, Hoffman Estates, IL 60192, USA

Phone: (847) 765-0077

State: Illinois

Zip Code: 60192

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Reviews

It seems to the best a 3 mile ish radius has offer.  Though these gals are not that awesome in terms of the service. I have found pre-treating stains urself can make u a happy customer.  I find one of the 3 ladies that might greet u rude. 

 9 years ago (29-07-2017)

The customer service is amazing and their work is amazing. 

1. Customer Service - the owner (Her name is Oak) takes the time to get to know her customers. As soon as I walk in the door, she greets me by name and continues our previous conversation. I'm not going to my neighborhood cleaners, I'm going to see a friend (who happens to be the neighborhood cleaners).

2. The work - everything is returned clean, fresh, and correct. Never a mix up with someone else's clothes. Forget to take your collar stays out? No problem. They always check and put them back in once cleaning is done. Big interview tomorrow and you need your lucky shirt cleaned? They'll have it ready. Not only is the cleaning great but the alterations too. Everything from sewing on a button, to tailoring is great. I'm a tall thin guy which means the off-the-shelf dress shirts I buy have a lot of extra fabric around the waist. I don't know how the magicians at Aspen Cleaners do it but they make those shirts look and feel like they are custom made. 

Wonderful people, wonderful work. What more can you ask for?

 10 years ago (03-12-2016)

This place is amazing. Great, fast service. They got day old coffee stains out of my Hugo Boss slacks, and they revamped my old pair of Johnny Varvatos slacks which have been beaten to death to look like new. They also cleaned up my Hugo Boss 2 piece suit after cocktail spills. Also brought in a shirt which was beaten almost to death and wrinkled as hell. Looks and feels great now. 

Went in again to get my usual cleaning done, but came back out with a shirt that had stains in the underarm area still there (Tom's brand deodorant - stains so bad). Went back and asked if they could get it out. The guy was skeptical but said he'd try. Next day, they're gone! It looked so new, it might as well have been a brand new shirt that they just went out and bought for me. They really do all they can to satisfy you.

Highly recommend this place. 

 12 years ago (06-04-2015)

I am really disappointed in the service.  My very expensive items were not clean sufficiently.  They were only worn once before taking to the cleaners.  The area under the arms smells as if the items were only pressed and not cleaned.

 10 years ago (29-07-2016)

These dry cleaners are the best I've ever used. They are very meticulous and all of the cleaning is done by them onsite. I have used many dry cleaners in Chicago where I live, but this one does not compare. I work near this one.

I can't tell you how many other cleaners have ruined clothes of mine- melting buttons, losing belts, losing buttons, scorching something, or something comes back pants with something chalky on it. I feel safe bringing my clothes here because I know that won't happen.

When you bring your clothes, she goes over everything to make sure it's all in place. If there is a button about to come loose, she'll call you and tell you that she will secure it. Amazing!

Definitely bring your clothes here. The prices are a bit more expensive, but it is well worth the money!

 14 years ago (03-10-2012)

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