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Assured Storage of Clarksville

  1. Tennessee
  2. Clarksville Storage

Reviews, get directions and contact details for Assured Storage of Clarksville

Assured Storage of Clarksville
Address: 111 Collier Rd, Clarksville, TN 37042, USA
Phone: (931) 431-4444
State: Tennessee
Zip Code: 37042


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Reviews
On the day I rented the storage unit, Angie helped me. She provide okay service ( meaning nothing to complain or compliment on). The day I go to move out, the last day of the month, I drive up to the access gate pad to find a sticky note explaining the gate was not working and it would not be fixed until until Monday. On December 2nd I placed a call to them to find out how could I obtain access to my storage unit being that the time I was able to be there was after their business hours. I was told by Georgia that I could arrange a day and they would leave a chained gate opened and I should lock it back because they'd had issues leaving it unlocked. Long story short I didn't arrange with them and I was advised I would need to pay a$20.00 late fee and the storage fee. The manager in New York would not have it any other way. Okay Kool. I need my things so I can move out so today I rush there before they close at 6pm Angie is working the desk. She tells me I owe a $65.00. I give her $ 80.00 in cash she tells me she does not have change and I would need to go get it and come back and there was nothing she could do. I tell her please don't make your business issues my personal problem and we should figure out something because I was not going to get change. I start asking a question in order to resolve the issue because I needed to get moving and she proceeds to get loud and abruptly interrupts me providing an answer that does not answer my question. I politely tell her the answer she is providing is not answering my question at which time she gets loud. I ask her to turn her volume down and informed her she was hurting my ears. She responds rudely stating, "well you keep asking questions and I'm trying too explain". I advise her that she is upset with me and can not hear my questions because she is readily responding on the defense. I tell her I would wait outside for her to unlock my unit after she takes my $80 and states my account will show a credit of $15. I said okay but would they mail me a check because I was moving out of the unit. She said yes. I review my receipt and it shows a payment of a$65.00 and the change due is $0.00. I go back to inquire about the credit and why it is not showing on my receipt. She said it does show because you said you are moving out but it is in our system. I begin to ask how would I get it because I don't have proof for my records. She begins to get loud again and my ears are starting to ring 😕. I begin to ask her how would I have known if she never explained that my credit would not show on my receipt but it is in their system? She interrupted and said something not pertaining to my question. Now my patience was running very thin. It is hard to handle business with a person who begin to take things personal. Good luck to anyone wanting to do business here. I'm out. Thanks for reading if you made it to the end!😄
9 years ago (15-12-2016)
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