AT&T Authorized Retailer

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Address: 1611 Virginia Ave #136a, North Bend, OR 97459, USA

Phone: (541) 756-7490

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State: Oregon

Zip Code: 97459

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Reviews

I came in to get assistance with insurance claim on broken phone. Super nice young African American gal helped me. She explained that if I paid off phone she could help me in store but it had to be mailed in if still making payments. So I paid off broken phone & they took it. It still worked just had a cracked screen. Then we did the "what I thought was the insurance exchange, I was thrilled with their excellent service and how easy the insurance took care of everything. Well, they were slick, I'll give them that!!! I get my bill this month & I have charge for new phone on new contract. I went in to the North Bend Store to correct my bill to find out that they didn't do an insurance claim exchange, they put me in contact on a new phone, the same phone I just paid off that they kept. When I signed their document, I didn't read it, I trusted the person showing me the transaction as I had thought we were doing. I signed. They got me. Kept my old phone I just paid off and then gave me what I thought was refurbished phone since they had kept the other one. Anyway, I got screwed. Paid twice for same phone, they charged me an upgrade charge and now have to pay for the phone a second time. I can't believe they got me. Anyway, just beware. These super nice really helpful people are not there to be honest, they are there to make a commission and don't care that they lie to you about what you're signing. Just beware. These nice people are there to screw you. 

 8 years ago (07-03-2017)

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AT&T Authorized Retailer

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