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AT&T

  1. California
  2. Corte Madera Convenience Store

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AT&T of Corte Madera helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 305 Corte Madera Town Center, Corte Madera, CA 94925, USA
Phone: (415) 924-9803
State: California
Zip Code: 94925


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Reviews
I made an appointment at the Corte Madera AT&T Store for 12pm on a weekday to hopefully minimize the wait time. That didn't matter. With virtually NOBODY in the store, I was told I needed to "be patient" when I asked about my appointment at 12:10pm. Really? I'm 53 years old. And I was told to "be patient" by the guy in charge of customer service. The bad customer service didn't get any better. That lovely attitude of the AT&T Customer Service Rep spilled over and just kept on spilling. I was told that this was likely a "communication problem" and that I must have somehow created this problem. Where do they get these people? He didn't even know what the problem was. He was merely switching out the sim card. I spent 4 hours on the phone last night with AT&T after they gave me the wrong phone number. I was pretty damn patient. After all, stuff happens. BUT the Corte Madera customer service rep trying unsuccessfully to tell me that this was my fault? Simply amazing. I didn't ask for his opinion. What a horrible employee. That's customer service at the Corte Madera AT&T.
10 years ago (09-02-2017)
I had the best experience with Marissa at the ATT store in Corte Madera. Marissa was the most bomb employee I am sure ATT has ever encountered. She went the extra mile to put it mildly. I was frustrated with trying to bundle my services and she was patient, kind and most important got to the problem. Marissa followed up with me and even called me on her day off! This girl is the whole package and more. A total gem. She needs to run ATT. Things would be incredible then!
10 years ago (02-08-2016)
one of the worse retail experiences of my life. I went in to return a Bose speaker and an employee took my name and said "someone would be with you." After 15 minutes I asked another employee how long the wait was going to be. He told me it would be 76 minutes unless his manager came back. He then told me that some folks have been waiting an hour and twenty minutes. I am not kidding or exaggerating. They have no one that can help with simple transactions. The Verizon store across the way is 10 x's better. They should fire the head of retail stores at AT&T, that's how bad it was.
11 years ago (19-07-2015)
Easily the worst customer experience I've ever had. The incompetence and attitude of the staff was unfathomable. Let me paint you a picture: Website said open till 8pm. I walk in around 6:30. Go up to the front desk to a woman who was clearly trying to avoid me. Ask for help and she says "let me put you on the waitlist". Look around. There are two customers in the store, with FOUR employees picking items up and putting them back down. Clearly enough to handle it. I give them the benefit of the doubt. Sit down at a table and quietly read on my phone. Two women work together to put a poster up in the store. Instead of helping me? Not exactly a two man job. But I'll give the benefit of the doubt, again. I thought AT&T might want my business. 45 minutes later the employees are still trying to put up a poster, I haven't even been spoken to. The boyfriend of a customer tries to come back in the front door. It's locked. A lady lets him in and says "sorry, we closed at 7, that's why it was locked". Nobody told me when I walked in that they were closing soon? Website said 8pm. Nobody even tried to assist me. I storm out, door is locked again. Lady say's "Oh, you're leaving?". Of course I'm leaving. And I hope nobody ever goes to this store again. F*** AT&T. Don't even bother.
11 years ago (12-06-2015)
Came in with a simple request that couldn't be solved online. Great customer service in my opinion
11 years ago (03-12-2015)
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