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AT&T

  1. North Carolina
  2. North Carolina Store

Reviews, get directions and contact details for AT&T

Story

AT&T of Goldsboro helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 1310 Parkway Dr a, Goldsboro, NC 27534, USA
Phone: (919) 751-0656
State: North Carolina
Zip Code: 27534


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

related searches: AT&T customer service, AT&T login, AT&T Prepaid, AT&T wireless, AT&T locations, AT&T Internet, AT&T owner, At&t careers
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Reviews
This review is mostly on AT&T as a whole and not the store itself. My husband I needed new phones. I used to have AT&T about 5 years ago and was happy with them, but switched to Straight Talk. However, we both wanted a better carrier. We go to the AT&T store and they wanted to charge us $600 just for 2 phones even with my good credit. I looked at the girl and simply said "No. I'm not giving you 30% of the retail price for each phone that will be outdated in 2 years, PLUS $200 a month for service. That is just outrageous!" Also, they checked my credit history for the past 15 YEARS. What?! NO OTHER PLACE CHECKS BEYOND 7 YEARS!!! I was asked by the representative on the phone who was verifying my identity where I worked and who I was married to in (get this)......2003?! These days I can barely remember what I ate for breakfast, much less where I was working 15 years ago! We left AT&T highly irritated and very angry. We decided to go to US Cellular to see what they had to offer. Low and behold, we got the EXACT phones we wanted (iPhone 8 Plus 256GB & LG V30 64GB) WITHOUT A CONTRACT for mere $116 all together. Basically, the sales tax of the retail value of the phones. AT&T USED TO BE a good company, but they have gotten WAY BEYOND GREEDY! Thank you to US CELLULAR for having good HONEST deals! We will never again go back to AT&T. Absolutely NEVER!
7 years ago (05-12-2017)
I love att , but this store is terrible. I waited forever before getting any help. I traded in my iPhone 7+ for a new iPhone X. I asked the employee if he could change my pics and videos to the new phone, he said yes. I told him my 7+ never finished backing up to the cloud he said it did. I said are you a 100% sure because these pics and videos are very important to me. He said I do this everyday I’m sure everything on your 7+ will be on your new phone. Before he got me to erase my 7+ I asked again and he said I’m 100% sure everything will be there. Told me it would take 2-3 hours. Well I lost 5000+ pics 240 videos all my contacts and text messages. He backed up my wife’s iPhone 6 to my new phone. So I lost a whole year of pics and videos of my son at Disney, his birthday etc..... I will do my business with att in Wilson from now on.
7 years ago (21-12-2017)
My older mother went to this store with her brand new cell phone that she received for Christmas. We purchased her new phone from an AT&T store in Virginia. Upon going to the store and trying to get her phone activated, she was informed by the gentleman working there that "We do not sell unactivated phones and we can't activate this phone." So, my mother left the store. She then found out that her old phone was no longer active and her new phone was only partially activated. So, she went back to the store and 21/2 hours later a girl got her activated. Only to realize the next day that she no longer had a hotspot. She returned to the store the next day and was told she had to buy a 90 dollar plan to get a hotspot! Meanwhile, on their website it clearly states that with a 45 dollar plan she could get a hotspot. One certain gentleman is obviously very incompetent and does not know or care about their plans and customer service. If my mother did not have someone to look further into this, she would either not have a hotspot or be suckered in to a plan that she can't afford. 3 times to the store in 2 days and they still didn't get her contacts and photos switched to her new phone. DO NOT GO TO THIS STORE!!!! VERY INCOMPETENT PEOPLE WORK HERE!!! The manager Chris wasn't much better and would not give me their regional managers contact information. Do yourself a favor and go elsewhere!
7 years ago (11-01-2018)
If I could give less than one star, I would. The absolute worst customer service I have EVER experienced!
7 years ago (03-02-2018)
Worst customer experience I’ve ever encounter at any retail store. Skipped twice after rep had began to help me. Employee standing around while me and others were waiting. One customer was upset at his wait and the employee told him to leave. I Waited over 1 hour and decided to leave. I called customer service and my new phone will be here tomorrow.
7 years ago (03-12-2017)
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