AT&T

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AT&T of Maumee helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 1392 Conant St, Maumee, OH 43537, USA

Phone: (419) 893-3505

Website

State: Ohio

City: Maumee

Zip Code: 43537

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Helpful staff have helped my wife and I with any problems we've ever had. Large store with phones, wearables, Bluetooth speakers and more avaliable.

 7 years ago (05-02-2018)

Staff takes the time to help you out. They are pleasant & courteous.

 7 years ago (15-03-2018)

This location is severely lacking basic customer service principles. Having had DirecTV since January '17 and AT&T mobile since May '17, I have been to this location numerous times. For the $140-150 switcher program (pay the ETF), I was told to bring in my Verizon bill and I did that. They submitted it for me in June of 2017 - still no sign of it.

The incompetency is at the associate level as well as management, beginning with Anthony. I spent 30 minutes airing my grievances on things he agreed with me on and he assured he he'd be handling them personally. After two times of lying to me about calling me back, I contacted the regional manager, Jason, and he e-mailed me back twice, defending this location. He also said he'd work toward resolution for me and it's been over 3 weeks since I sent him an action required e-mail.

These are legit requests and person after person, I am promised that someone is working on these and they aren't. For a communications company, it's quite pathetic. I'll be looking to get out of the contract with them ASAP And will not be looking back. After all, they broke the contract by not fulfilling what our agreement said. Sad excuse of a mobile provider. Stay away - for the love of everything good.

 8 years ago (13-12-2017)

Absolutely horrible customer service over the phone. Be prepared to be passed along amongst handfuls of customer service reps without anyone actually getting anything accomplished. They take no responsibility for their mistakes (ex: they misspelled my name when I signed up, causing me not to receive my emails, then when I tried to sign into my account to correct these problems I couldn't because everytime I tried to reset my username or password it went to the incorrectly spelled email). Was on the phone for nearly an hour and talked to 4-5 different reps and then they sent me to an automated line to see if "they" could assist me. Asked if the $5 charge to pay over the phone could be waived they said I "could pay online to avoid extra fees" - that's the reason I called them to begin with, I couldn't access my account online. Unbelievable.

 8 years ago (06-11-2017)

Hey trick me to joining and I bought into it with a low price next thing I knew my bill was $300 a month and that is unacceptable for anyone to watch television very unacceptable that's all I'ma say about them

 7 years ago (29-01-2018)

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